Yohan Rez Buenaventura International Hospitality Management

Customer Care Associate

ROCKWELL LAND CORPORATION

Aug 2024 - Jan 2025 (6 months)

I was a part the Retail Operations team where I supported day to day operations and helped deliver efficient and responsive service to both tenants and guests. My main responsibilities included managing front desk communications, answering calls and emails, addressing inquiries, and ensuring smooth coordination between internal teams and external visitors. I also maintained updated tenant records, processed mall ID applications, and assisted in documenting and escalating incident reports when needed. In addition to administrative support, part of our tasks are releasing official circulars, tracking important documents, and coordinating the schedules and payments of in mall musicians. This role helped me become more confident in managing co

Customer Success Intern

Recruit CRM

Mar 2024 - Jun 2024 (4 months)

As a Customer Success Intern at a SaaS company, I underwent intensive training focused on customer service processes, technical troubleshooting, and navigating key tool like the CSR+ATS platform. Through simulated support scenarios, I learned how to address customer queries via chat and video, identify system-related issues, and provide clear, solution-based responses aligned with internal guidelines. I also practiced documenting support interactions, understanding both user and admin functionalities, and coordinating with internal teams for proper issue escalation. The role helped me build a foundation in tech-enabled customer support and strengthened my ability to work confidently in a remote, process-driven environment.

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Marketing Communications Intern

Marriott Manila

Jun 2023 - Sep 2023 (4 months)

I supported the Marketing Communications team by assisting with in-house photo and video shoots used for media content and promotions. I helped draft press releases, marketing copy, and other materials. My responsibilities also included routing documents, organizing items, and doing basic styling for food and merchandise during shoots. I contributed to presentation decks, shared creative concepts, updated the social media bulletin board, and assisted with travel program enrollments. This experience strengthened my skills in communication, coordination, and creative support within a hospitality setting.

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Food And Beverage Intern

Daluyon Beach and Mountain Resort

Jan 2023 - Mar 2023 (3 months)

During my time in the Food and Beverage department, I rotated through several key roles that enhanced my operational and guest service skills. As a cashier, I handled order posting, guest billing, and end of shift reports. I also worked as a section waiter, where I managed a designated area of the restaurant, ensuring guests received attentive and efficient service. At the front of house, I served as a restaurant receptionist, welcoming and seating guests. Additionally, I gained basic bartending experience by preparing coffee, fresh juices, shakes, and select alcoholic beverages. These responsibilities allowed me to strengthen my adaptability, multitasking, and hospitality focused mindset.

Yohan Rez Buenaventura

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