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SERVICE CONTRACT RENEWAL SPECIALIST

Bio-Rad Laboratories, Inc.

May 2016 - Feb 2025 (8 years 10 months)

• Drove contract renewals for over 200+ client accounts, achieving a 95% renewal rate by proactively initiating contract renewals 90-120 days in advance using CPQ tools and CRM systems. • Collaborated with Account Executives to identify upselling opportunities, increasing contract value by 20% through the introduction of multi-year agreements and additional service offerings. • Processed 50-60 customer inquiries daily, resolving complex issues through timely communication, research, and use of SAP, Salesforce, ServiceMax, and ZenDesk. • Generated and sent client proposals and renewal contracts, ensuring timely completion within specified deadlines and maintaining high standards of accuracy. • Acted as the primary liaison for clinical a
ACCOUNT RENEWAL SPECIALIST/SALES REPRESENTATIVE

Comcast

Aug 2011 - Jun 2013 (1 year 11 months)

• Opened new customer accounts across designated local regions, ensuring smooth onboarding and data accuracy. • Consistently upsold Comcast service plans to existing customers, driving increased revenue. • Handled customer returns, exchanges, and cancellations with efficiency and professionalism. • Achieved 95% or higher of monthly sales goals for new customer contracts. • Reduced customer churn by 50% through proactive retention strategies and personalized service.
SALES REPRESENTATIVE

Verizon Wireless

Mar 2008 - Aug 2011 (3 years 6 months)

• Generated new customer sale acquisitions through walk-ins, inbound calls, and cold calling strategies. • Provided in-store technical support, including troubleshooting phone issues such as inability to receive incoming calls. • Consistently met 100% of monthly targets for both new and existing customer accounts. • Minimized service cancellations by negotiating better discounts and offering tailored solutions to retain valued customers.

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