Yetunde Olutunji

Jobs 0% verified

Customer Care Representative

M-KOPA

Mar 2024 - Current (2 years 5 months)

• Meet and exceed expected customer interaction benchmarks to maximize productivity. • Efficiently manage time and customer interactions to achieve daily and weekly targets. • Build and maintain strong relationships with customers to foster loyalty and repeat business. • Handle customer inquiries, concerns, and objections professionally and promptly. • Maintain accurate records of customer interactions and sales activities. • Provide accurate and complete information to customers to ensure a positive experience. • Proactively call existing customers to introduce and sell additional M-KOPA products. • Develop a deep understanding of the products to communicate their benefits and features to customers effectively.
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Customer Support and Experience Officer Remote experience

Gokada

Oct 2022 - Mar 2024 (1 year 6 months)

• Providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Keeping records of drivers' and customers' interactions correctly.
Customer Service Representative

Jumia

Apr 2021 - Oct 2022 (1 year 7 months)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries through chats, emails.
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Volunteer - Data Entry Assistant

Monitor Healthcare Limited

Jan 2020

• Prepared, compiled, and sorted documents for data entry. • Verified and inputted breast cancer screening data of women in 17 local government areas (LGAs) of Kwara state.

Education 0% verified

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