Access Management & Networking Economics Department
Zayo Group
Dec 2022 - Aug 2025 (2 years 9 months)
Served in the Access Management & Networking Economics Department within the Commercial Service Delivery division.
Key Responsibilities & Achievements:
Directed oversight of service and work orders, as well as client communications, ensuring precise data validation and operational accuracy.
Established and enforced robust quality assurance frameworks, driving a measurable reduction in non-compliance incidents.
Partnered with external suppliers to proactively resolve quality challenges, safeguarding alignment with corporate standards and performance benchmarks.
Collaborated with cross-functional teams to optimize product features and contributed strategic input toward the development of