yessica marrufo Customer Service & E-commerce Specialist

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E-commerce Customer Support Agent (Remote)

Precii Boutique (Online Store – Spain)

Mar 2026 - Current (8 months)

Manage written customer service and inquiries regarding orders, stock availability, and payment methods via digital channels. Monitor daily logistics and shipping workflows, efficiently coordinating with courier services to resolve package delays or incidents. Process a high volume of daily orders and shopping cart checkouts directly within the e-commerce platform. Implement dropshipping strategies, including order management, shipment tracking, and incident resolution to optimize the e-commerce purchase and post-purchase process.

Key technical skills applied in this role: Advanced E-commerce management, professional Email Handling, high-volume customer ticketing, digital Supply Chain Management workflows, and Dropshipping.

Outbound Sales & Customer Service Representative (Remote)

Dtel Perú

Jan 2020 - Jan 2021 (1 year 1 month)

Handled high-volume outbound calling and telemarketing campaigns targeting international consumer markets.Provided technical and commercial support to clients, resolved contract issues, and updated records in internal CRM software.Key Achievement: Increased new client acquisition by 25% and reduced customer complaints by 15%.

Customer Service Representative (On-site)

Mail Boxes Etc

Jan 2017 - Jan 2019 (2 years 1 month)

Processed, registered, and managed domestic and international wire transfers and remittance transactions.Provided over-the-counter and telephone support to users, consistently maintaining a customer satisfaction rate above 90%.Managed cash drawer balancing, daily invoicing, local branch inventory, and optimized physical filing systems.

Core administrative competencies: Logistics operations, Supply Chain Management support, billing tracking, and data entry using professional Spreadsheets.

Customer Service & Logistics Analyst (On-site)

Liberty Express

Jan 2014 - Jan 2015 (1 year 1 month)

Addressed and resolved logistics inquiries for corporate and individual clients regarding international courier services.Dispatched, sorted, and tracked international shipments through global supply chain networks.Handled billing processes, cash registry, petty cash control, and issued official shipping guides.

yessica marrufo

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yessica marrufo

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