Yesica Muiños

🌍 Global Operations & Tourism Leader | 10+ Years Driving 24/7 ExcellenceI’m a passionate Operations Supervisor with over 10 years of international experience in tourism and customer service. I thrive in “follow-the-sun” operation with HQ in Spainhigh-stakes, global environments and love solving complex challenges—especially when it means delivering exceptional service around the clock.What I do best:Led a global, managing 47+ team members across Lisbon, Palma, Madrid, Rome, Mexico City, Bogotá, and Montevideo to guarantee seamless 24/7 coverage.Designed and launched a centralized SharePoint portal for operational procedures and onboarding manuals—cutting questions and accelerating new-hire integration.Trained team members across multiple countries, boosting performance metrics and significantly reducing onboarding time.Directed the Americas emergency response team—maintaining SLA compliance and ensuring fast, effective support for both corporate clients and end users.Managed critical administrative functions, including scheduling, overtime control, and payroll pre-processing for Montevideo staff.Why this matters: By merging operational excellence with a global mindset, I’ve helped companies ensure continuous service availability, standardize processes, and empower teams worldwide.Where I’m headed: I’m looking to join a travel, tourism, or hospitality organization that values continuous improvement, global team leadership, and operational agility. Let’s connect if you’re seeking someone who can scale processes, support round-the-clock operations, and elevate service delivery on an international stage.