Yefry Alexander Amancio Mora

Yefry Alexander Amancio Mora

About

Detail

Housekeeping en Harrah’s Resort Atlantic City
United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ThoughtFocus
    Jefe de equipo
    ThoughtFocus
    Feb 2024 - Apr 2026 (2 years 3 months)
    Jefe de equipo

    - Lead and supervise a remote credit verification team to ensure accurate, compliant, and timely processing of customer credit information.
    - Utilize process management, credit verification, corporate compliance, and customer service expertise to optimize team performance and ensure strict adherence to regulatory standards.
    - Leveraged prior experience in sales of mobile and cable services to enhance communication strategies, enabling the team to better explain complex credit products and increase overall customer satisfaction during the verification process.
  • Navient
    Representante del servicio de atención al cliente
    Navient
    Mar 2023 - Dec 2023 (10 months)
    I was acting as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Navient
    Servicio de atención al cliente
    Navient
    Mar 2023 - Dec 2023 (10 months)
    Workin as a customer service in navient i had to Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
    Processing orders, forms, applications, and requests and keeping records of customer interactions, transactions, comments, and complaints.
  • H
    Housekeeping
    Harrahs Resort Atlantic City
    Jul 2021 - Sep 2022 (1 year 3 months)
    Clean and tidy guest rooms: make beds, change linens, dust, vacuum, and sanitize surfaces.
    Restock room supplies: toiletries, towels, minibar items, and stationery.
    Clean and maintain bathrooms: scrub toilets, sinks, showers, and replenish toiletries.
    Report maintenance issues and lost-and-found items to supervisors.
    Follow hotel cleaning standards, safety and hygiene procedures.
    Respond to guest requests and provide courteous service when needed.
  • ERC Enhanced Resource Centers
    Salesperson
    ERC Enhanced Resource Centers
    Oct 2020 - May 2022 (1 year 8 months)
    - Selling products and services using solid arguments to prospective customers
    - Performing cost-­benefit analyses of existing and potential customers
    - Maintaining positive business relationships to ensure future sales
    - Handle 80+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education verified_user 0% verified
  • Universidad Dominicana OM
    Licenciatura
    Universidad Dominicana OM
    Jan 2019 - Dec 2024 (6 years)