L4 Cloud Support Associate I Databases MySQL
Amazon Web Services
Jan 2023 - May 2023 (5 months)
• I held a central role in resolving customer cases through various channels, employing advanced troubleshooting techniques. I initiated improvements in support processes, creating tutorials, videos, and articles. Leveraging my customer support background, I provided feedback to internal AWS teams, addressing critical, complex issues spanning multiple services. -Acquired technical knowledge and skills in Linux and Networking through comprehensive training programs provided by Amazon. -Gained an understanding of Amazon's culture, values and work ethics through on-the-job experience and engagement with colleagues. -Utilized AWS S3, AWS EC2, AWS RDS, Azure SQL Database, Linux, AWS Identity and Access Management (IAM), and demonstrated experti