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Yassmin Mekkawy
About
Detail
Talent Acquisition Specialist - HR Operation Coordinator
Egypt
Résumé
Jobs
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Human Resources Operations SpecialistGini TalentJan 2025 - Current (1 year 10 months)- Selling Partner SupportAmazonSep 2021 - Current (5 years 2 months)• Demonstrates effective, clear and professional written and oral communication. Working with Contact Center environment in metric driven environment to serve Amazon Vendor World Wide.
• Support World Wide Vendors in different languages using Amazon approved translation tools.
• Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of vendors’ issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, p - Customer Contact RepresentativeAmazonOct 2020 - Oct 2021 (1 year 1 month)• Respond to customer inquiries through calls and emails in a timely and professional manner.
• Identify customer needs and resolve issues or complaints efficiently by troubleshooting or escalating when necessary.
• Work closely with other departments (e.g shipping and payment team) to resolve customer problems, and provide long-term solutions.
• Follow company policies and procedures to ensure compliance with internal and external regulations.
• Meet and achiever performance metrics and assigned targets.
• Performed Subject Matter Expert role providing in-depth knowledge and guidance for the new hires, conducted training session on best practices for contact handling, provided expert advice that contributed to an i - Telemarketing RepresentativeCentro Global SolutionsAug 2020 - Oct 2020 (3 months)• Outbound Calls: Make outbound calls to prospective or existing customers using prepared scripts to promote products or services.
• Target Achievement: Meet or exceed weekly and monthly sales targets, call quotas, and performance metrics.
• Team Collaboration: Work closely with the sales and marketing teams to ensure alignment on customer outreach strategies and goals.
• Data Entry: Accurately record details of customer interactions, sales leads, and updates in the company’s CRM system. - HR RecruiterCareer Community Recruitment solutionsNov 2019 - Nov 2020 (1 year 1 month)Sourcing Candidates: Utilize various channels, including job boards, social media, networking, and referrals, to source and attract a diverse pool of candidates.
• Screening and Interviewing: Conduct initial screening interviews to assess candidates' qualifications, skills, cultural fit, and suitability for the role.
• Collaboration with Hiring Managers: Work closely with hiring managers to understand job requirements, develop job descriptions, and ensure alignment on candidate profiles.
• Candidate Engagement: Build strong relationships with candidates throughout the hiring process to ensure a positive experience and maintain communication for future opportunities.
• Job Posting: Write and post job advertisements on rel - IHuman Resources CoordinatorIMAGEMar 2018 - May 2018 (3 months)• Administrative Support: Provide administrative support to the HR team, including maintaining personnel files, processing paperwork, and responding to employee inquiries.
• Recruitment Support: Assist with recruitment efforts by posting job openings, scheduling interviews, and coordinating the hiring process with managers and candidates.
• HR Reporting: Generate HR reports, such as attendance, Create and maintain process documentation - coordinator for global entrepreneurshipAIESECApr 2017 - Jan 2018 (10 months)
Education
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- Bachelor's degree, Business Administration and Management, GeneralHelwan University CairoMay 2015 - Sep 2019 (4 years 5 months)