Yasmin Agusti
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Financial Support Analyst/QA Engineer
Cordoba, Argentina
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Résumé
Jobs
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Technical Support EngineerHarborOct 2024 - Current (2 years 1 month)Responsible for resolving customer issues related to our baby monitors, cameras, mobile apps, networks, and accounts Proactively address potential problems by monitoring customer system health, assist with developing support-portal integrations to improve team efficiency, and collaborate closely with the development team to ensure quick resolutions of technical challenges Execute system outage playbooks and follow SRE escalation policies for on-call incidents as required. Improving support infrastructure through integrations and automation Key Achivements:
Became part of the Operations team handling customer orders, shipment coordination and tracking
Became Tech Support Lead after five months in the company
Became part of the- Manual / Automation Test EngineerAccentureSep 2022 - Jan 2024 (1 year 5 months)Define the scopes of each cycle with stakeholders and actively participate in the end-to-end configuration process of application environments to receive SAP data Evaluate requirements and perform changes to optimise financial application processes and maintain compliance with industry standards Perform data validation processes trying to avoid as many setbacks as possible and contribute to the weekly meetings with the different teams that integrate SAP Release Develop, implement, and automate test scripts and daily tasks, improving accuracy and reducing manual effort in financial application testing Constantly track modifications to the Timeline ensuring effective communication to the parties involved Coordinate schedules, configure, test
- Business AnalystAccentureSep 2022 - Jan 2024 (1 year 5 months)Extract and analyse financial data from SAP Systems ensuring accurate and timely insights for tax and income systems Validate financial processes, manage vulnerabilities across various environments to ensure system security Track and resolve incidents within financial applications, analysing stored procedures and SSIS packages to maintain data integrity, create and manage groups on various financial platforms to facilitate efficient workflow and data management. Provide production and business support, integrating solutions with Azure DevOps and Azure AD to enhance system performance
Education
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- Google CyberSecurity CertificateCourseraDec 2024
- Google Software Testing and Automation Specialisation CertificateCourseraMay 2024
- Google Data Analyst Professional CertificateCourseraMay 2022