Yasin Omer Polat
About
Detail
Self employed
Sachse, Texas, United States
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work
Full-time jobs
Résumé
Jobs
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- MOperations ManagerMr PideDec 2018 - Current (7 years 10 months)• Voted #1 restaurant in Sachse in 2022.
• Made the Yelp list for top 100 restaurants in Texas (61) in 2022.
• Earned over 900 reviews/ratings and maintained a 4.9 Google, Yelp, Facebook, and Company Website customer review rating.
• Coordinated with the City of Sachse and contractors prior to the restaurant’s grand opening to obtain Certificate of Occupancy (CO).
• Completed health inspection training to pass the Texas Certified Food Manager exam.
• Created company website with online ordering platform and social media presence to improve marketing and develop customer base.
• Responds to customer reviews on various websites including Yelp and Google.
• Produces accounting and financial reports deta 
Client Experience AssociateFULL CreativeSep 2017 - Dec 2017 (4 months)• Call center Account Representative that worked with a diverse range of accounts spread across the globe.
• Averaged 75-100 inbound and outbound telephone calls per hour and provided quality customer service through telephone and online chats (type 70 wpm).
• Followed account guidelines, identified clients’ needs and provided solutions, and entered client information and all call conversation records in a cloud-based phone system.- TAccount ManagerTekbir GiftsJun 2017 - Current (9 years 4 months)• Manage and develop strong relationships with customers by helping them through email, phone, and in person meetings.
• Ensure the timely and successful delivery of our products according to customer needs.
• Receive and process payments through Quick Books Pro.
• Analyzed and managed inventory and purchased product through suppliers. - Talent Acquisition SpecialistUT Southwestern Medical CenterJan 2015 - May 2017 (2 years 5 months)• Received Seven PACT (problem solving, ability, attitude, accountability, communication, contribution, collaboration, and teamwork) recognition cards for outstanding customer service from university staff and customers.
• Improved onboarding experience by eliminating duplicate background efforts by the Police Department and Recruitment Office by implementing a single background process.
• Enhanced recruitment process through Process Improvement efforts by creating a uniform welcome email for new hires highlighting the onboarding process while allowing the institution to stay in compliance with government regulations.
• Managed the university-wide Kronos Rebadging Project by collaborating with Human Resource Information Sys - Sales AssociateDillardsAug 2012 - Jan 2013 (6 months)• Resolved customer service problems.
• Handled purchases and returns, executed price changes, and performed inventory control.
• Maintained work area and followed sales floor standards.
Education
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- Bachelor of Science (BS, Business Administration and Management, GeneralThe University of Texas at DallasJan 2012 - Jan 2014 (2 years 1 month)
Projects (professional or personal)
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Awards
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- NNational Honor SocietySep 2013
- PPhi Theta KappaNov 2011
- VVice President’s Honor RollMar 2011