Data Engineer / Data Scientist (AIML)
Gainsight
Jul 2024 - Current (2 years 4 months)
• Designed and implemented end-to-end ETL pipelines to ingest data from APIs, Excel, and SaaS platforms into Gainsight NXT.
• Performed data cleaning, transformation, and normalization to ensure high-quality datasets for analytics.
• Built scalable data models to support customer analytics, churn prediction, and lifecycle tracking.
• Developed and optimized dashboards and reports to analyze customer health scores, engagement, and adoption metrics.
• Applied data analysis techniques to identify trends, anomalies, and business insights.
• Automated workflows using rules engines to trigger actions based on real-time customer data.
• Implemented data validation and monitoring frameworks to maintain data integrity a