Yaneiry Ferreras Ramirez

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Content Writer & Social Media Manager

Mystic Alice – Underwear & Swimsuit Store

Jan 2024 - May 2024 (5 months)

As a Content Writer & Social Media Manager, I managed and created engaging digital content, innovated and edited posts, and analyzed monthly sales performance against targets to drive business growth. My role involved leveraging my skills in content creation and digital content management to enhance brand visibility and engagement across various platforms. Additionally, I utilized my experience in chat support to understand customer inquiries and feedback, which informed my content strategy and improved audience interaction. While customer service management was not a primary focus, the insights gained from chat support interactions allowed me to tailor content that resonated with our audience, ultimately contributing to our sales objective

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Content Moderator

Kids app|

Jan 2023 - Feb 2025 (2 years 2 months)

I was responsible for moderating content in a children's application, ensuring compliance with safety and quality standards. I also handled incidents and user issues related to app content.

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Ticket Support – Technical Support

Games app

Jan 2023 - Jan 2025 (2 years 1 month)

Processed customer support tickets through various channels, resolving technical issues efficiently and ensuring high-q uality customer service.

Customer Service – Technical Support

The New York Times

Oct 2021 - Aug 2023 (1 year 11 months)

Provided assistance and resolved technical inquiries, focusing on delivering excellent custo mer service and efficient problem-solving.

Content Moderator

Roblox

Feb 2021 - Dec 2022 (1 year 11 months)

As a Content Moderator, I was responsible for reviewing user-generated content to ensure compliance with platform policies, effectively resolving related incidents while maintaining clear communication with users. My role required a keen eye for detail and a strong understanding of community guidelines. Additionally, I utilized my chat support skills to assist users in real-time, enhancing their experience on the platform. While my primary focus was on content moderation, my experience in customer service management allowed me to address user concerns efficiently. Although sales were not a direct part of my responsibilities, my understanding of the product offerings for software development companies helped me communicate effectively with u

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New york times

Jun 2020 - Sep 2025 (5 years 4 months)

Yaneiry Ferreras Ramirez

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Yaneiry Ferreras Ramirez

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Behavioral traits