Yandisa Customer Service Representative

C

Advisor

CHANELBeauty

Dec 2022 - Feb 2023 (3 months)

• Provide excellent customer service to new and existing clients, to meet requirements targets and consolidate monthly figures.

N

Agent

NEDBANK Call Centre

Aug 2022 - Nov 2022 (4 months)

• As a MFC call agent, it was my duty to assist internal and external clients with new vehicle finance queries and action queries within the agreed SLA. • Understand and embrace the MFC Vision and Values by demonstrating the values through the achievement of transformation goals by participating in MFC Culture building initiatives (e.g., staff surveys achievement of business strategy) • Manage inbound and outbound calls.

P

CUSTOMERSUCCESSAGENT

PRENETICS EMEA

Jul 2021 - Jan 2022 (7 months)

• Help manage customer success and happiness by knowing the company's product inside-out and providing amazing service and support • Be the voice of Prenetics in helping customers with their inquiries, handle their complaints and maximize their use of and value of the products • Resolve product/service problems by clarifying the key issues; determining the cause of the problem; selecting and explaining the best solution and expediting correction or adjustment. • Coordinate with internal departments to prepare necessary resources to support the customers • Assisting agents abroad with inquiries beyond their knowledge.

W

LAUDERBEAUTYADVISOR

WOOLWORTHS, ESTEE

Aug 2019 - Dec 2020 (1 year 5 months)

• Achieve sales goals every day • Recruit new customers • Provide exceptional service to every customer • Use the client registry to stay in touch with clients and build relationships • Responsible for stock count and ordering • Consolidate monthly sales.

E

BEAUTYADVISOR

EDCON, ESTEELAUDER

Apr 2017 - Aug 2019 (2 years 5 months)

• Achieve sales goals every day • Recruit new customers • Provide exceptional service to every customer • Use the client registry to stay in touch with clients and build relationships • Responsible for stock count and ordering • Consolidate monthly sales.

E

COMPANIES, ESTEELAUDER + CLINIQUEADVISOR

Estee Lauder México / Jefe

Dec 2015 - Apr 2017 (1 year 5 months)

• Achieve sales goals every day • Recruit new customers • Provide exceptional service to every customer • Use the client registry to stay in touch with clients and build relationships • Responsible for stock count and ordering • Consolidate monthly sales.

J

ROYAL SAFARI LODGE SPA THERAPIST

JAMALAMADIKWE

Sep 2014 - Nov 2015 (1 year 3 months)

• Schedule guests' appointments • Help promote the massages to the lodge guests • Monitor stock levels of oils and creams and ensure that par stock levels are always maintained • Provide individualized bodywork treatments meeting the guest's needs and expectations • Be thoroughly familiar with and able to recommend spa products and treatments as well as know pertinent lodge information such as lodge/spa packages, promotions, prices, and rates • Perform opening and closing procedures. • Assisting with front-of-house duties such as welcoming and checking in guests to their rooms.

MULTICHOICE CSR

KellyMitchell Group

May 2013 - Aug 2014 (1 year 4 months)

• Resolving customer queries via inbound • Telephone calls • Assisting with technical and billing queries • Advise on the DSTV products and take accurate notes of the call to ensure trail of communication with the client • Assisting with outbound calls, email correspondence, and webchat when the business requires.

E

BEAUTYADVISOR

EDCONINTERNSHIP

Jul 2012 - Jan 2013 (7 months)

• First point of contact with customers, welcoming and offering the best customer service • Responsible for meeting daily targets and monthly targets • Ensuring stock counts and orders are done.

SERVICES SALES REPRESENTATIVE

Bayport Financial Services

Mar 2009 - Nov 2009 (9 months)

• Responsible for meeting the sales volume • Achieving the required approved client numbers • Quote and negotiate prices and credit terms • Email correspondence.

Yandisa

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