Sales & Customer Service Representative
Megatone Bazar Avenida
Dec 2025 - Jul 2026 (8 months)
Managed customer interactions throughout the sales process, from initial inquiries to purchase completion and post-sale follow-up. Used digital management systems to register, update, and track customer information, sales, orders, and service requests.
Followed up on customer inquiries, pending orders, product availability, and after-sales requests, ensuring timely resolution.
Maintained accurate customer and transaction records while handling multiple cases simultaneously. Identified customer needs and recommended suitable products, contributing to sales performance and customer satisfaction.
Coordinated with internal teams to resolve order, delivery, payment, and product-related issues. Developed practical experience with c