Yair Almaguer Strategy & Operations Manager

Senior Consultant Latin America Market

Guidepoint

Oct 2024 - Current (2 years 1 month)

• Provided actionable insights on market trends, consumer behavior, and supply-demand dynamics.
• Delivered expert consulting to institutional clients on the food delivery industry, driving data-informed decisions.
• Supported investment firms and corporate strategists in validating market assumptions and identifying growth opportunities. Additionally, utilized coaching skills to assist clients across various industries, leveraging my extensive experience in go-to-market strategies, expansion strategies, and building cross-functional teams to enhance their operational effectiveness and strategic initiatives.

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Head of Operations

TRYP

Nov 2023 - Sep 2024 (11 months)

• Ensure the highest quality of operations for our users.
• Develop operational enhancements to ensure maximum warehouse efficiency.
• Deploy and execute strategic action plans to achieve growth and retention targets.
• Responsible for creating and deploying partnerships and alliances to drive and escalate the business.
• Additionally, I oversaw the coaching and development of warehouse operators in CDMX, Guadalajara, and Monterrey, ensuring that our teams were well-trained and equipped to meet operational standards and drive efficiency.

Global Operations & Expansion Lead

Rappi

Jun 2023 - Nov 2023 (6 months)

• Manage and control spending on delivery couriers during the initial stages of new store openings.
• Oversee process improvements to reduce the costs associated with launching stores in each country.
• Lead local teams to ensure the successful launch of stores, focusing on both commercial and operational aspects.
• Directly Responsible Individual (DRI) for all operations in new Quick-Commerce stores across 8 countries and 27 cities in LATAM (Mexico, Colombia, Peru, Ecuador, Brazil, Chile, Argentina, Uruguay).
• Additionally, leverage CRM skills to manage and follow up on multiple accounts, ensuring the smooth configuration of digital stores within our super-app, which includes restaurants and consumer packaged g

Global Operations Lead

Rappi

Nov 2022 - Jun 2023 (8 months)

• Lead the commercial and local operations teams.
• Develop and own strategic plans to achieve optimal operating metrics.
• Directly Responsible Individual (DRI) for end-to-end (E2E) times in Quick-Commerce verticals.
• Manage and control courier delivery costs across all LATAM countries (Mexico, Colombia, Peru, Ecuador, Brazil, Chile, Argentina).
• Oversaw B2B sales initiatives to expand the Quick-Commerce business into eight different countries, leading and coaching cross-functional teams in operations and commercial areas, while collaborating with key merchants in each market to drive growth and efficiency.

Sr Operations Analyst

Rappi

May 2021 - Nov 2022 (1 year 7 months)

• Responsible for courier retention.
• Ensure an adequate supply of couriers.
• Manage and optimize the Net Promoter Score (NPS) of users.
• Develop and implement processes for operational improvements and efficiency.
• Engaged in B2B sales by managing stakeholders across various departments and external partners, providing key insights that enabled them to enhance their sales performance within our app.
• Provided coaching to junior analysts, teaching them SQL skills to effectively manage and extract critical insights, which contributed to operational improvements in our Mexico operations.

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General Manager

Productos Agropecuarios de México

Mar 2020 - May 2021 (1 year 3 months)

• Drive 360° business development initiatives to enhance market presence and profitability.
• Direct the logistics and delivery management, ensuring efficient operations and timely service.
• Lead the acquisition of cross-dock facilities in Mexico City (CDMX), expanding operational capabilities.
• Oversee the comprehensive management of all business operations, including the recruitment, coaching, and development of team members to foster a high-performing workforce.

Financial Planning Analyst

Sony Music Entertainment

Sep 2019 - Jan 2020 (5 months)

• Optimized processes for increased efficiency, focusing on continuous improvement in financial reporting and analysis.
• Responsible for overseeing all P&L statements in Mexico, ensuring accuracy and compliance with financial regulations.
• Managed and controlled expenditure budgets for national projects, including videos, tracks, and presentations, while implementing process improvements to enhance reporting efficiency.
• Utilized coaching skills to train colleagues on efficient report-building techniques, significantly reducing report preparation time and fostering a collaborative team environment.

Finance Plannig (Intern)

Sony Music Entertainment

Mar 2019 - Sep 2019 (7 months)

• Responsible for creating scorecards for the finance department.
• Assist the accounting department with budget administration and control.
• Provide support to the Financial Planning department with reports for C-level management.

Sales Operations Assistant

Dell Technologies

Sep 2018 - Jan 2019 (5 months)

• Present and share status updates with stakeholders.
• Track and manage key account orders from our sales channels.
• Monitor and follow up on purchase orders from partners and sales channels.
• Act as the liaison between commercial teams and manufacturing teams to ensure product production.

Sales Supervisor

Starbucks México

Aug 2016 - Jun 2018 (1 year 11 months)

• Propose sales strategies to achieve targets.
• Manage human resources during operational hours.
• Ensure customer experiences deliver a "wow" effect.
• Control and manage stock levels and shrinkage KPIs.

Barista Trainer

Starbucks México

Jan 2016 - Aug 2016 (8 months)

• Ensure all store employees live and embrace the company values.
• Maintain and foster a passionate coffee culture among customers and colleagues.
• Promote quality standards and support new team members during their initial weeks.

Barista

Starbucks México

Mar 2015 - Jan 2016 (11 months)

• Maintain high-quality standards for every drink.
• Deliver an unparalleled floor service experience to clients.
• Foster and uphold the passionate spirit of coffee enthusiasts in the store.
• Utilize sales skills to assist customers by providing tailored recommendations, ensuring they find the best products to meet their needs and enhancing their overall experience in the store.

Yair Almaguer

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Yair Almaguer

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