Associate - Founders Office
Convin- Conversational Intelligence,
Apr 2023 - Nov 2023 (8 months)
• Endorsed and undertook the G2 campaign with a budget of 50,000 INR a year, generating 250+ reviews by conducting workshops and one-on-one sessions with clients and product users, which skyrocketed Convin rankings in G2 and helped us land our first US client (Demandlane) with a $30,000 yearly subscription for analyzing call data.
• Worked on the mass implementation of the Convin product across 40+ clients and created 80+ articles on the product's basics, which significantly decreased daily support tickets in Jira and Freshdesk.
• Developed the live agent assist MVP with a cross-functional team, managing product adoption, reducing coaching creation drop-offs by 13%, improving manual audit efficiency by 7%, and boosting reports section t