Yael Perez Customer Success & Marketing Professional

Customer Success Associate

Modsy

Aug 2021 - Jul 2022 (1 year)

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Marketing Development Intern

Free Clinic of Central Virginia

Jun 2021 - Jul 2022 (1 year 2 months)

Boosted the clinics awareness with fresh, engaging marketing collateral. •Compiled information on market trends and competitors to assist the Director of Development and Marketing with the Clinic's outreach. •Enlisted by the Administration team with social media strategies by researching trending topics and hashtags for continued clinic growth and outreach within the community and beyond. •Prepared ad content for print and digital channels, including customer campaigns. •Organized plans, resources, and schedules for marketing events.

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Assistant General Manager

Shadwell's Restaurant

Jan 2021 - May 2021 (5 months)

Maintained successful operations by overseeing 20+ employees on a given shift, monitoring performance, and continuously eliminating knowledge gaps. •Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands. •Improved team knowledge and abilities by training each in proper procedures and standards. •Brought in new business by creating specialty dishes and capitalizing on marketing opportunities within the community. •Oversaw special events and programs such as on-site/off-site catering and business conferences. •Completed weekly and monthly inventories of food, alcoholic beverages, and other supplies. •Controlled costs with effective supply management and monitoring

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Creative Director & Founder

Intellus Media & Management

Jan 2020 - Current (6 years 4 months)

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Operations Manager

Trinity Bar Group

Dec 2019 - Jan 2021 (1 year 2 months)

Oversaw Three Full-Service Bar restaurants with > $200,000 in monthly revenue each. •Controlled day-to-day operations with shift management strategies and effective food and labor controls. •Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service in a competitive collegiate city. •Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise. •Worked with FOH and BOH staff to support superior service delivery. •Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy. •Recruited, trained, and developed top-quality service industry talent. •Brought in ne

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Marketing and Promotions Manager

The Virginian Restaurant Company

May 2019 - Dec 2019 (8 months)

Maintained successful operations by overseeing 10+ employees on a given shift, monitoring performance, and continuously eliminating knowledge gaps. •Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands. •Improved team knowledge and abilities by training each in proper procedures and standards. •Brought in new business by creating specials alongside the management team and capitalizing on marketing opportunities within the community. •Oversaw special events and programs such as The Elite Program, on-site/off-site catering. •Maintained all social media accounts, responding to all positive and negative online and emailed guest comments. •Created, operated, tracked

General Manager

Dunkin' donuts

May 2016 - May 2019 (3 years 1 month)

Coordinated a high-volume worldwide recognized Fast-Food & Drive Thru operations with team of 30+ skilled workers, delegating tasks and organizing schedules. •Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. •Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. •Developed successful training programs based around Dunkin' Brand's culture focused on employee empowerment and customer service. •Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies. •Achieved revenue and profit targets through solid budget control strategies. •Brought in ne

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ServSafe Manager

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Patient Access Coordinator Intern

Yael Perez

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