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Yael Navarro

About

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Arraiján, Panamá Oeste Province, Panama
Contact Yael regarding: 
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Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD10/hour

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Résumé

Jobs verified_user 0% verified
  • Foundever
    Customer care representative
    Foundever
    Sep 2025 - Apr 2026 (8 months)
    As a Customer Care Rep at Foundever supporting Health Insurance and Leave of Absence requests, I was the primary point of contact for customers during stressful, time-sensitive situations. I managed complex cases, explained policies clearly, coordinated with multiple departments, and converted frustrated callers into satisfied, long-term clients.
  • Philips
    Order Management Analyst- Supply Chain
    Philips
    Aug 2020 - Dec 2024 (4 years 5 months)
    EMEA & APAC Markets Full-time As part of the global Order Management team, I supported cross-regional operations by ensuring order accuracy, resolving issues, and driving process improvements across key markets. My role required close collaboration with internal teams, international factories, and external partners to streamline workflows and enhance customer satisfaction. Key Responsibilities & Achievements: - Managed order communication with Supply Planning to ensure timely and accurate fulfillment. - Collaborated with internal teams (SMEs, database admins) to resolve operational challenges and maintain data integrity. - Monitored and resolved order-related issues including shortages, delays, and configuration errors. - Coordinated with
  • Grainger
    Cross Reference Analyst
    Grainger
    Nov 2019 - Jul 2020 (9 months)
    US Market Product information & Customer Solutions Full-time As part of the Cross reference team, I provided analytical support for product substitutions and customer conversions, contributing to strategic bids and operational efficiency. My role required close coordination with account managers and a strong focus on data accuracy and responsiveness. Key Responsibilities & Achievements: - Provided cross-reference analytical support for special projects, contributing to strategic decision-making and customer satisfaction. - Conducted manual cross-reference searches to identify suitable product alternatives. - Coordinated with Account Managers to understand customer needs related to bids and conversion opportunities. - Compiled and delivered
  • Grainger
    Account Receivable Coordinator
    Grainger
    May 2018 - Nov 2019 (1 year 7 months)
    Finance & Collections Full-time Detail-oriented and analytical professional supporting the Accounts Receivable department in processing payments, managing customer accounts, and ensuring financial accuracy. My role focused on maintaining ledger integrity, resolving client inquiries, and collaborating with international teams. Key Responsibilities & Achievements: - Prepared cash and check payments for timely bank deposits, ensuring accurate documentation and compliance. - Reconciled the accounts receivable ledger to confirm all payments were properly recorded and addressed discrepancies. - Resolved customer queries related to billing, payments, and account status with professionalism and efficiency. - Generated bills and invoices for goods
  • W
    Sales Operation Analyst
    Westcon Comstor Américas
    Jan 2016 - Nov 2017 (1 year 11 months)
    Sales Strategy & Customer Relations Full-time As a Sales Operations Analyst at Westcon, I supported commercial decision-making by analyzing sales data, identifying trends, and improving customer engagement. My role combined data-driven insights with frontline customer support to enhance operational efficiency and service quality. Key Responsibilities & Achievements: - Analyzed sales data including RFQs, quotes, vendor quotes, and purchase/sales orders to identify trends, lost opportunities, and areas for growth. - Communicated findings across departments to support strategic planning and improve sales performance. - Handled and resolved customer complaints and concerns with professionalism, ensuring high satisfaction levels. - Built strong
  • Dell
    Inside Product Specialist II
    Dell
    Jun 2006 - Jul 2015 (9 years 2 months)
    Inside Product & Spare Parts Specialist | Dell Technologies Government & Multinational Accounts Full-time As part of Dell’s commercial team, I managed high-value accounts across government and multinational sectors, providing tailored solutions in spare parts, upgrades, and product support. My dual role combined customer service excellence with strategic sales execution, contributing to business growth and client retention. Key Responsibilities & Achievements: - Managed retail and online customer interactions via phone, email, and in-person, ensuring high-quality service and timely resolution of inquiries. - Handled escalated complaints and complex queries with professionalism and efficiency, maintaining customer satisfaction. - Led spare
Education verified_user 0% verified
  • C
    POWER BI DIPLOMA -BASIC LEVEL, BUSINESS INTELLIGENCE
    CEEDPA
    Jan 2025 - Dec 2025 (1 year)
  • Universidad del Istmo Panama
    Diploma of Education, Logistics, Materials, and Supply Chain Management
    Universidad del Istmo Panama
    Jan 2022 - Current (4 years 10 months)
  • Universidad Latina de Panama
    Bachelor of Education - BEd, English Language and Literature, General
    Universidad Latina de Panama
    Jan 2011 - Current (15 years 10 months)
  • Universidad de Panama
    Bachelor's degree, Finance and Financial Management Services
    Universidad de Panama
    Jan 1997 - Dec 2003 (7 years)
  • U
    Curse, Portuguese Language and Literature
    Universal de Idiomas
  • Inadeh
    Excel intermediate
    Inadeh
Projects (professional or personal) verified_user 0% verified
  • A
    AR CLOUD
    Sharing best practices department-wide—an experience that strengthened my public speaking skills and confidence in delivering impactful presentations.
  • K
    KEY USERS COMMUNITY
    As part of the Key User Community at Philips, I collaborated on the development of standardized task descriptions and time estimates for new hires, ensuring accurate ramp-up planning and smoother onboarding experiences. This initiative contributed to more effective knowledge transfer and improved internal alignment.
Awards verified_user 0% verified
  • Grainger
    Top performer award
    Grainger
    Apr 2019
    top performer for second quarter of 2019.