Local Manager
systeme.io
Nov 2019 - Mar 2022 (2 years 5 months)
Management of platform operations in Brazil. Integration with local payment gateways. Managed team of employees, overseeing hiring, training and professional growth of employees. Applied customer feedback to develop process improvements and support long-term business needs. Recruited and hired top performers to add talent and value to the department. Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Increased customer satisfaction by resolving issues. Managed entire translation of platform, implementing QA methods and assuring that everything looks natural to the target audience.