Xolani Khanyile

Customer Support Professional with over 5 years of experience in fast-paced contact centre and e-commerce environments, supporting both U.S. and UK customers. Proven track record of delivering exceptional service across phone, email, live chat, and social media while managing high-volume queries with efficiency and a strong customer-first approach. Experienced in handling end-to-end customer journeys, including returns, chargebacks, and subscription management through platforms like Recharge, as well as inventory coordination using Hubbo to ensure smooth operational flow. Adept at resolving complex issues, identifying root causes, and implementing effective solutions that enhance customer satisfaction, retention, and overall service delivery. Highly proficient in CRM and support tools including Zendesk, Gorgias, HubSpot, Dixa, and Freshdesk, with the ability to quickly adapt to new systems and workflows. Combines strong communication, analytical thinking, and problem-solving skills to deliver data-driven insights, improve processes, and consistently exceed customer expectations in high-pressure environments.