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Ximena Güell Zuñiga

About

Detail

Costa Rica
Contact Ximena regarding: 
Flexible work
Starting at USD12/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Pure Storage
    Technical Support Engineer – Storage Systems
    Pure Storage
    Oct 2025 - Current (1 year 1 month)
    • Provide technical support for enterprise SSD storage arrays and FlashBlade systems
    • Troubleshoot and maintain storage systems using Linux command-line tools via ConEmu
    • Perform system updates, diagnostics, and log analysis on storage arrays
    • Manage incidents and service requests using ServiceNow, ensuring SLA compliance
    • Collaborate with engineering and escalation teams to resolve complex technical issues
    • Supported integrated infrastructure by troubleshooting Active Directory access issues and managing Microsoft 365 administration to ensure seamless authentication and collaboration for users within the storage environment.
    • Resolved complex network connectivity concerns by verifying DHCP configurations
  • E
    It Support Specialist
    Envista Holdings – Dexis Dental Software Project
    Jul 2025 - Oct 2025 (4 months)
    • Provided technical support for Windows-based dental software platforms
    • Used SQL Server Management Studio for database queries and troubleshooting
    • Managed cases using CRM tools and Genesys
    • Ensured SLA adherence and prioritized critical incidents
  • Fujitsu
    Service Desk Agent
    Fujitsu
    May 2024 - Jul 2025 (1 year 3 months)
    • First point of contact for hardware and software incidents in enterprise environments
    • Ticket creation, escalation, and follow-up using ServiceNow and Ivanti
    • Supported Microsoft Windows and Microsoft 365 (Outlook, Teams, Word, Excel)
    • Provided Apple device support using Ivanti MDM
    • Assisted on onboarding and training of new team members
    • Utilized ConnectWise PSA and Autotask platforms to streamline technical support for Microsoft 365 applications, ensuring comprehensive incident management across the enterprise.
    • Leveraged integrated ticketing workflows to facilitate Active Directory account management, password resets, and mobile device support, while resolving network connectivity issues related to D
Education verified_user 0% verified
  • Universidad Cenfotec
    Bachelor of Engineering: Software Development
    Universidad Cenfotec
    Jul 2025 - Current (1 year 4 months)
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    High School Diploma
    Liceo de Santo Domingo
    Feb 2017 - Dec 2022 (5 years 11 months)