Ximena Carolina Macías Solano

Ximena Carolina Macías Solano

About

Detail

Associate manager - account management
Barranquilla, Atlantico, Colombia
Contact Ximena regarding: 
work
Full-time jobs
Starting at COP4M/month ~USD1.07k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Unifycx
    Team Manager
    Unifycx
    Sep 2024 - Mar 2025 (7 months)
  • Sutherland Global Services
    Associate mana
    Sutherland Global Services
    Aug 2023 - Current (2 years 10 months)
  • Sutherland
    ASSOCIATE MANAGER - TEAM MANAGER
    Sutherland
    Aug 2023 - Sep 2024 (1 year 2 months)
    Overseeing team operations, resolving issues, ensuring a seamless workflow, and establishing effective communication between the team and stakeholders. Supervising team performance and ensuring adherence to regulations, Tracking metrics like quality scores and customer satisfaction. Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities. Protect customers information, team manager for a sales campaign.
  • Sutherland Global Services
    Quality Analyst lead
    Sutherland Global Services
    Apr 2022 - Aug 2023 (1 year 5 months)
  • Sutherland
    QUALITY ANALYST LEAD
    Sutherland
    Apr 2022 - Aug 2023 (1 year 5 months)
    Monitor calls to assess performance, evaluate key behaviors and defects affecting sales and customer experience, and provide critical business insights. Gather information to enhance agent performance, conduct calibration sessions to align stakeholders with operational objectives, and lead training, coaching, and process optimization efforts. Implement side-by-side coaching and follow-up sessions with agents.
  • Sutherland
    COLLECTIONS ASSOCIATE
    Sutherland
    Apr 2021 - Apr 2022 (1 year 1 month)
    Reach out to debtors to start the collection process, negotiate debt repayments, and implement collection strategies using both outbound and inbound calls. Protect customers information.
  • ICETEX
    Collections associate
    ICETEX
    Jun 2016
  • ICETEX
    COLLECTIONS ADVISOR
    ICETEX
    Apr 2016 - Jun 2016 (3 months)
    Offer the customer various payment options through financing agreements to facilitate the collection of the loan principal.
  • Sutherland Global Services
    Quality analyst
    Sutherland Global Services
    Dec 2014 - Jan 2016 (1 year 2 months)
  • Sutherland
    QUALITY ANALYST
    Sutherland
    Dec 2014 - Jan 2016 (1 year 2 months)
    Oversee call monitoring, conduct training and coaching sessions, optimize processes, and lead calibration sessions. Data management.
  • Sutherland
    SALES REPRESENTATIVE
    Sutherland
    Sep 2013 - Nov 2014 (1 year 3 months)
  • E
    ADMINISTRATIVE ASSISTANT
    Eycal Metalmecanica Ltda.
    Mar 2011 - Mar 2013 (2 years 1 month)
    General administrative tasks, maintain and file documents, manage office supplies, and ensure smooth operation of office equipment.
Education verified_user 0% verified
  • Universidad del Atlántico
    ENGLISH
    Universidad del Atlántico
    Jan 2020 - Jan 2022 (2 years 1 month)
  • Sena
    PAYROLL AND SOCIAL BENEFITS
    Sena
    Jan 2010 - Jan 2011 (1 year 1 month)
Projects (professional or personal) verified_user 0% verified
  • Sutherland Global Services
    Associate manager
    Sutherland Global Services
    Aug 2023 - Current (2 years 10 months)