Xiadani Rodriguez
About
Detail
B2B Account Manager | Customer Success | Revenue Growth | Open to Remote & Hybrid Roles
Mexico
Résumé
Jobs
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- TCo-Founder | E-commerce & Customer Experience StrategyTiendita FlorenceJan 2025 - Current (1 year 9 months)• Co-founded and managed an e-commerce business focused on healthcare-related products, overseeing
end-to-end operations and growth strategy.
• Led customer experience, branding, and digital sales initiatives to drive engagement and repeat
purchases.
• Manage digital sales channels, including WhatsApp Business and social media, optimizing customer
acquisition and communication flows.
• Oversee order fulfillment and post-sale processes to ensure customer satisfaction and retention.
• Continuously analyze customer behavior and optimize the customer journey to improve conversion and
engagement. 
B2B Account Manager - Portfolio OwnershipEpirocJan 2017 - Current (9 years 9 months)• Managed a portfolio of ~15 national B2B enterprise accounts with an average monthly turnover of
$3.5-5M USD.
• Served as primary operational and commercial point of contact, ensuring account retention and service
continuity.
• Successfully recovered at-risk accounts, preventing revenue loss and reinforcing long-term client
retention.
• Supported revenue expansion within existing accounts by identifying upsell and volume growth
opportunities aligned with commercial strategy.
• Owned end-to-end order lifecycle management: quotations, purchase orders, supply chain coordination,
delivery scheduling, shipment tracking, and returns.
• Coordinated service orders and product support, collaborating- AB2B Account Coordinator - Commercial OperationsAtlas Copco MexicanaJan 2015 - Jan 2017 (2 years 1 month)• Coordinated B2B customer operations across Mexico and Central America, ensuring commercial
alignment and service continuity.
• Planned and implemented service improvement strategies addressing inventory, pricing, shipping,
returns, and non-conformities.
• Coordinated monthly sales closing activities and conducted statistical analysis to support executive
decision-making.
• Led end-to-end development and regional rollout of the B2B e-commerce portal, driving 20% sales
growth and earning recognition as a Best Practice Case within Atlas Copco Group.
• Delivered training to internal teams and distributors, accelerating e-commerce adoption and process
standardization.
• Contributed to operation - ACustomer Service RepresentativeAtlas Copco MexicanaJan 2014 - Jan 2015 (1 year 1 month)• Managed B2B customer portfolio across Mexico and Central America, ensuring service continuity and
account support.
• Handled end-to-end purchase order management, including quotations, delivery scheduling, back-order
tracking, and returns.
• Coordinated service orders and provided product support in collaboration with commercial and technical
teams.
• Contributed to departmental process optimization initiatives, improving response times and overall
customer satisfaction.
• Selected as Project Leader for Mexico during the Insite SAP training program in Belgium, supporting
system implementation and knowledge transfer.
Education
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- International Certification in Customer ExperienceUniversidad IberoamericanaJan 2024
- Master's Degree in Marketing and Brand ManagementUniversidad AnáhuacJan 2020 - Jan 2022 (2 years 1 month)
- Bachelor's Degree in Business AdministrationUniversidad Tecnológica de MéxicoJan 2011 - Jan 2014 (3 years 1 month)