Xhesika Leka
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Sales Executive | Addicted to the Process, Not Just the Commission
Tiranë, Tirana County, Albania
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Résumé
Jobs
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Sales Operations ExecutiveRoadway MovingMay 2026 - Current (5 months)• Manage and optimize sales operations processes to support revenue growth, efficiency, and a seamless customer journey.
• Coordinate closely with sales, operations, and cross-functional teams to ensure accurate lead management, pipeline progression, and timely execution of sales activities.
• Support the sales team with lead qualification, CRM management, reporting, follow-ups, and day-to-day operational execution.
• Maintain accurate customer and sales data while ensuring consistent processes and effective communication across teams.
• Contribute to process improvements and operational strategies that enhance the efficiency and scalability of the sales organization.- Enterprise AI Sales ConsultantOvalixJul 2025 - Apr 2026 (10 months)• Act as a trusted advisor to clients by assessing AI and security requirements and recommending tailored security solutions aligned with business goals.
• Collaborate with sales and product teams to design and present AI security use cases, solution architectures, and implementation strategies.
• Support pre-sales and post-sales activities, including technical discovery and solution demonstrations.
• Translate complex AI security concepts into clear, business-focused recommendations for technical and non-technical stakeholders.
• Advise on information security management, security operations, and network security best practices to support enterprise adoption. - Business Growth & Partnerships ManagerAMIYFeb 2025 - Apr 2026 (1 year 3 months)• Drive business growth initiatives by identifying new revenue opportunities, partnerships, and strategic collaborations.
• Build and manage relationships with partners, clients, and key stakeholders to expand market presence and support long-term growth.
• Analyze performance metrics, market trends, and customer data to inform growth strategies and decision-making.
• Collaborate cross-functionally with sales, marketing, and leadership teams to align growth efforts with company objectives.
• Lead partnership negotiations and manage ongoing relationships to ensure mutual value and measurable business impact. - B2B FinTech Sales ExecutivePayEmFeb 2025 - Aug 2025 (7 months)• Consulted with B2B clients to understand financial workflows and recommended accounting and expense management solutions tailored to their needs.
• Supported the sales cycle through discovery calls, solution presentations, and product walkthroughs for prospective customers.
• Executed high-volume cold calling (500+ calls/day), built and managed a sales pipeline from scratch, and handled objections and follow-ups to manage the full sales cycle from first contact to close.
• Served as the primary point of contact between clients and internal teams to ensure smooth onboarding, implementation, and ongoing support.
• Educated clients on platform features, best practices, and integrations to maximize product adoption and val - Payments Dispute & Chargeback SpecialistKlarnaNov 2024 - Feb 2025 (4 months)• Managed and resolved customer disputes and chargebacks in line with card network regulations and internal policies.
• Investigated transactions and supporting documentation to determine dispute validity and recommend resolutions.
• Served as a customer-facing point of contact, communicating clearly to resolve complex payment issues.
• Collaborated with internal teams to ensure timely case handling, accurate documentation, and process alignment. - Language Interpreter and TrainerClear Source TranslationFeb 2024 - Jan 2025 (1 year)• Trained and mentored language interpreters in managing medical, legal, and social calls, enhancing their skills in handling sensitive and complex situations.
• Organized, scheduled, and holded training sessions, focusing on best practices for interpreting and client service across different fields.
• Provided professional Albanian interpretation services for clients in various settings, ensuring accurate and effective communication in business meetings, medical appointments, and legal contexts.
• Collaborated with team members and management to optimize training materials and processes, incorporating real-life call scenarios for practical learning. - Customer Success ConsultantCamouflagecaOct 2021 - Apr 2023 (1 year 7 months)• Managed client inquiries, resolved complaints, and provided high-quality service, resulting in improved customer satisfaction ratings.
• Dealt with various technicalities related to the sporting industry, ensuring clients received accurate and tailored assistance.
• Organized schedules, managed emails, and supported the executive team in administrative tasks, contributing to the smooth operation of daily business functions.
• Coordinated communication between departments, facilitating efficient collaboration and ensuring prompt resolution of issues, particularly those involving technical details and product specifications in the sporting sector.
• Managed appointments and calendar coordination as part of a mix of custo
Education
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- UBusiness Administration in Marketing, Business Administration and Management, GeneralUniversiteti Fan S Noli KorçëSep 2020 - Sep 2023 (3 years 1 month)