Xerxes Gemao

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Customer Support Agent

Nursa

Jan 2024 - Jan 2025 (1 year 1 month)

Provide support to clinicians and facilities on how to use our application Provide troubleshooting for any technical issues regarding the app Receiving inquiries via phone and email Answer any questions or disputes regarding clinician's schedule, or payments, and escalating as needed
Agent Success Consultant

SetSchedule

Jan 2021 - Jan 2024 (3 years 1 month)

Main point of contact for all members who had questions or issues with our service Provided and scheduled regular coaching sessions for all members to help make the most out of our service Do onboarding for all new members to help them understand our service better
T

Business Billing Consultant

Telstra Philippines Incorporated

Jan 2016 - Jan 2021 (5 years 1 month)

Answered all inquiries regarding customers bill and resolve any issues or disputes with the service Provided assistance in order processing, tracking, and confirmation for all customers
Consumer Billing Consultant

Teleperformance

Jan 2014 - Jan 2016 (2 years 1 month)

Answered all inquiries regarding customers bill and resolve any issues or disputes with the service for individuals Provided assistance in order processing, tracking, and confirmation for all customers
A

Customer Service Agent

Alorica Incorporated

Jan 2013 - Jan 2014 (1 year 1 month)

Answered account inquiries from customers as well as providing technical support for members who encountered issues with our phone, mobile, and internet services Help with order tracking and confirmation for modem and/or setup box orders
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Customer Service Agent

Qualfon Philippinnes

Jan 2012 - Jan 2013 (1 year 1 month)

Main point of contact for customer who need help with mobile phones and provided basic technical support

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