X

Xavier Rodriguez

About

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Antioquia, Colombia

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • Twin Health
    L1 Support Specialist
    Twin Health
    Dec 2023 - May 2025 (1 year 6 months)
    • Provided Tier 1 technical support for all Twin Health hardware and software platforms across phone, chat, and email channels. • Diagnosed and resolved complex issues, ensuring timely follow-up and resolution for a seamless user experience. • Authored internal knowledge base articles to improve support workflows and reduce ticket resolution time. • Managed user onboarding, including configuration of sensors and applications. • Handled password resets and account provisioning using enterprise identity tools.
  • I
    Jr. System Administrator / Desktop Support
    Ideal Concepts
    May 2023 - Dec 2023 (8 months)
    • Sole support staff managing on-site and remote IT support for 200+ users. • Ensured device compliance and security across the organization using Microsoft Intune. • Managed access controls and permissions within the M365 Admin Center. • Maintained an internal knowledge base to reduce support ticket volume and boost first call resolution. • Onboarded new hires and offboarded terminated employees, managing equipment recovery and access removal. • Provided technical support for proprietary software at www.salesradix.com
  • Included Health
    IT Support Coordinator
    Included Health
    Aug 2022 - Feb 2023 (7 months)
Education verified_user 0% verified
  • G
    Google IT Support Professional Certificate
    Apr 2023 - May 2023 (2 months)
  • C
    CompTIA Network+
    Jul 2023
  • C
    CompTIA A+
    Jun 2023
  • K
    Bachelor of Arts
    Kutztown University
    Aug 2005 - May 2009 (3 years 10 months)