Wyatt Ellis

Customer Support Specialist

Cherry Technologies

Jul 2024 - Current (2 years 1 month)

• Top 30% performer for 2 consecutive quarters as of February 1st 2025. • Work with customers to satisfy inquiries with one call resolution in mind. • Review, monitor, engage and keep track of a high volume of customers per day. • Handle both inbound and outbound service level calls in order to assist with both applicants, merchants and borrowers. • Review current strategies and provide feedback on how to improve the department and Cherry as a whole. • Accurately document all interactions and account level issues with borrowers. • Provide problem solving resolutions to inquiries and recommend action based on conversation and account assessment. • Work directly with management for improvements from borrower level all the way to syste

RETENTION SPECIALIST

ZipRecruiter

Oct 2018 - Jul 2024 (5 years 10 months)

• Built constructive customer relationships to improve loyalty and recommendations. • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results. Identified changing customer needs and adapted service strategies to meet them. • Evaluated current customer retention strategies and recommended improvements. • Ensure high level of customer satisfaction through proactive support and active listening. • Address customer concerns and provide solutions. • Educate customers on the value of our services. • Provide internal feedback on how to improve client retention.Assist with other administrative tasks as needed. • Communicating with customers and sales representat

Front end floater / Membership sales

Costco Wholesale

Jul 2016 - Oct 2018 (2 years 4 months)

• Performed sales goals and achieved monthly quotas • Dedicated to continuously improving sales abilities and product knowledge • Monitored cash drawers to multiple checkout stations • Take deliveries and maintain customer satisfaction with assistance in different departments • Asked open-ended questions to assess customer needs • Communicated all store initiatives and promotions to customers to generate return business.

D

SALESMAN

D&B Supply

Jul 2015 - Dec 2015 (6 months)

• Greeted customers entering the store • Assisted customers with farm equipment/ tool selection, inquiries and order customization requests • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently • Built long-term customer relationships and advised customers on purchase and promotions • Monitored cash drawers to multiple checkout stations to ensure adequate cash supply.

S

SALESMAN

Shoppers Supply

Jan 2013 - Jul 2014 (1 year 7 months)

• Greeted customers entering the store to ascertain what each customer wanted or needed • Described product to customers and accurately explained details and care of merchandise • Provided an elevated customer experience to generate a loyal clientele • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests • Maintained cleanliness and presentation of stock room and production floor.EDUCATION

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