FINANCIAL SERVICES MANAGER
BMO
Jun 2008 - Feb 2011 (2 years 9 months)
Developed a new and more efficient way to track unauthorized overdrafts and created reporting on a monthly basis Mentored and assisted with training of new staff Branch decision maker Thursdays and Saturdays, oversaw service representatives Provided knowledgeable service to clients by meeting with them on an individual basis to understand their needs and provide extensive financial planning