Wiston Cordero

Wiston Cordero

About

Detail

Especialista en Operaciones y Documentación
Colombia
Contact Wiston regarding: 
work
Full-time jobs
Starting at COP2.6M/month ~USD842/month
Flexible work
Starting at COP25k/hour ~USD8.1/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Segway
    Technical Support Agent (Project-Based – Remote)
    Segway
    Aug 2025 - Oct 2025 (3 months)
    • Delivered specialized technical support for electric mobility devices.
    • Diagnosed technical issues and resolved 80% of cases without escalation.
    • Advised customers on product usage, preventive maintenance, and warranties.
    • Improved user experience through fast and accurate solutions.
  • K
    Debt Collector (Project-Based – Remote)
    KiaHyundayGenesis
    Jul 2025 - Sep 2025 (3 months)
    • Managed collection calls and payment follow-up with a 90% resolution rate.
    • Negotiated payment arrangements and resolved account-related inquiries.
    • Coordinated maintenance scheduling and warranty-related questions.
    • Improved recovery rates through effective communication strategies.
  • NYU Langone Health
    Medical Appointment & Insurance Verification Specialist (Project-Based – Remote)
    NYU Langone Health
    Jun 2025 - Sep 2025 (4 months)
    • Managed 30-70 daily appointments, including scheduling, rescheduling, and cancellations.
    • Verified insurance coverage, eligibility, and accuracy before procedures.
    • Coordinated administrative processes and service continuity with healthcare teams.
    • Documented sensitive information while maintaining HIPAA compliance.
  • U
    Community Manager & Customer Support Specialist (Project-Based – Remote)
    Ultisef
    May 2025 - Nov 2025 (7 months)
    • Managed 50-60 daily tickets and requests using Front, Solidgate, and Brevo.
    • Led community management activities across Instagram and Facebook.
    • Resolved subscription, billing, and platform access issues.
    • Helped reduce churn through fast and effective customer support.
  • Clover Health
    Member Support & Scheduling Specialist (Project-Based – Remote)
    Clover Health
    Apr 2025 - Jul 2025 (4 months)
    • Managed inbound and outbound calls related to appointments and benefits.
    • Explained healthcare coverage, eligibility, and service access.
    • Verified membership status and coverage before scheduling services.
    • Met KPIs related to QA, AHT, adherence, and productivity.
  • Coach
    Customer Experience Specialist (Project-Based – Remote)
    Coach
    Feb 2025 - May 2025 (4 months)
    • Managed the full order lifecycle, including returns, exchanges, and refunds.
    • Resolved customer issues with a strong focus on premium service.
    • Increased average order value through cross-selling strategies.
    • Improved customer loyalty and satisfaction.
  • Acima
    Collections Agent (Project-Based – Remote)
    Acima
    Dec 2024 - Mar 2025 (4 months)
    • Recognized as a Top Performer for outstanding recovery results.
    • Managed up to 100 daily collection and negotiation calls.
    • Reviewed contracts, payment history, and account information to define recovery strategies.
    • Negotiated effective payment agreements and follow-up actions.
  • Airbnb
    User, Host & Trust Support Specialist (Remote)
    Airbnb
    Mar 2024 - Jan 2025 (11 months)
    • Managed complex guest and host cases, including cancellations, refunds, disputes, relocations, and reservation changes.
    • Delivered White Glove support to VIP users and priority assistance to Superhosts.
    • Advised hosts on improving reviews, occupancy, conversion, and overall performance.
    • Managed property damage and compensation claims, validating supporting documentation.
    • Coordinated lost-and-found cases and logistics between guests and hosts.
    • Handled critical Trust & Safety cases involving fraud, abuse, violence, and safety concerns.
    • Ensured compliance with internal policies and high service standards.
  • CVS Health
    Pharmacy Support & Customer Service Specialist (Project-Based – Remote)
    CVS Health
    Jan 2024 - Apr 2024 (4 months)
    • Verified prescription status, insurance coverage, and medication availability.
    • Managed prior authorization processes and coverage validation.
    • Resolved pharmacy billing discrepancies and eligibility issues.
    • Updated patient records and documentation while maintaining HIPAA compliance.
  • Outlier AI
    AI Data Annotation & Evaluation Specialist (Project-Based – Remote)
    Outlier AI
    Dec 2023 - Mar 2025 (1 year 4 months)
    • Annotated and classified structured and unstructured data for AI model training.
    • Evaluated AI-generated responses for accuracy, coherence, and safety.
    • Identified inconsistencies and low-quality outputs based on project guidelines.
    • Worked under performance and quality metrics tied to deliverables.
  • D
    Technical Support Agent (Project-Based – Remote)
    DISNEY+
    Dec 2023 - Mar 2024 (4 months)
    • Provided end-to-end technical support for login, playback, buffering, app crash, and content availability issues.
    • Supported users across Smart TVs, mobile devices, browsers, consoles, and streaming platforms.
    • Managed multi-channel support through phone calls and up to four simultaneous live chats.
    • Resolved billing, subscription, cancellation, reactivation, and plan change issues.
    • Applied retention and cross-selling strategies to reduce churn.
    • Consistently met CSAT, FCR, AHT, and adherence metrics.
  • Ro
    Medical Insurance Specialist (Project-Based – Remote)
    Ro
    Dec 2023 - Mar 2024 (4 months)
    • Verified insurance eligibility and medication coverage for treatments and prescriptions.
    • Validated pre-authorization requirements before medication fulfillment.
    • Analyzed insurance policies and benefits to prevent billing errors.
    • Managed sensitive medical data and documentation in compliance with HIPAA.
  • Booking.com
    Customer Support & Partner Operations Specialist
    Booking.com
    Aug 2021 - Sep 2023 (2 years 2 months)
    • Managed complex customer and partner cases involving reservations, cancellations, refunds, relocations, overbookings, and disputes.
    • Delivered specialized support to hotels and property owners regarding operational issues and policy questions.
    • Advised partners on improving reviews, visibility, booking conversion, and property performance.
    • Analyzed property performance and recommended actions to increase bookings and user satisfaction
    • Mediated conflicts between guests and properties, ensuring policy-compliant resolutions.
    • Managed damage claims by collecting and validating evidence such as photos, videos, and invoices.
    • Enhanced the overall customer experience through fast and personalized support.
  • Fis
    Financial Fraud Prevention Specialist (Remote)
    Fis
    Oct 2020 - Jul 2021 (10 months)
    • Investigated and resolved multiple types of financial fraud, including phishing, skimming, and account takeover.
    • Analyzed transactions of up to USD 30,000 and cumulative reports of up to USD 200,000.
    • Executed mitigation actions such as card blocking, disputes, and chargebacks.
    • Coordinated with banks, merchants, and financial institutions to resolve fraud cases.
  • Universidad de la Salle
    Teaching Practicum & Academic Support
    Universidad de la Salle
    Feb 2020 - Current (6 years 8 months)
    -Completed university practicum providing academic support to students from preschool to university level.
    -Delivered tutoring sessions in Spanish, English, and French, adapting content to different levels.
    -Assisted with assignments, coursework, and exam preparation across multiple subjects.
    -Designed learning strategies to improve comprehension and academic performance.
    -Managed sessions and tracked student progress.
    -Strengthened communication, organization, and teaching skills in educational environments.
Education verified_user 0% verified
  • A
    Negotiation and Mediation Techniques for Effective Portfolio Recovery.
    Acima Credit
    Jul 2025 - Sep 2025 (3 months)
  • CVS Health
    NYU Langone Health
    RO HEALTH
    Verification of Medical Insurance Policies and Management of Patient Eligibility.
    CVS Health, NYU Langone Health, RO HEALTH, Clover Health
    Dec 2023 - Sep 2025 (1 year 10 months)
  • CVS Health
    NYU Langone Health
    RO HEALTH
    Health Insurance Policies and Claims Processing
    CVS Health, NYU Langone Health, RO HEALTH, Clover Health
    Dec 2023 - Sep 2025 (1 year 10 months)
  • D
    Effective Cross-selling Strategies in Customer Service.
    DISNEY+
    Dec 2023 - Mar 2024 (4 months)
  • Ultiself
    Fis
    Segway
    Technical Troubleshooting & Digital Support
    Ultiself, Fis, Segway, Booking.com, Airbnb
    Aug 2021 - Current (5 years 2 months)
  • CVS Health
    D
    Booking.com
    Customer Service and Conflict Resolution Strategies
    CVS Health, DISNEY+, Booking.com, Airbnb
    Aug 2021 - Current (5 years 2 months)
  • Ultiself
    Fis
    C
    Cybersecurity Strategies for Customers: Recognition and Prevention of Phishing, Vishing, and Smishing.
    Ultiself, Fis, Coach New York Grupo AXO,, DISNEY+, Segway, Booking.com, Airbnb
    Oct 2020 - Current (6 years)
  • Fis
    Fraud Detection and Financial Security
    Fis
    Oct 2020 - Jul 2021 (10 months)
  • Fis
    Advanced Financial Fraud Detection and Transactional Risk Analysis
    Fis
    Oct 2020 - Jul 2021 (10 months)
  • Universidad de la Salle
    Bacherlor's Degree in Modern Languages
    Universidad de la Salle
    Jan 2016 - Current (10 years 9 months)
  • La Salle University
    Bachelor's Degree in Spanish, English, and French
    La Salle University
    Jan 2016 - Current (10 years 9 months)
    Bogotá, D.C.
  • I
    Technical High School Diploma
    I.E Alianza para el progreso
    Jan 2003 - Jan 2015 (12 years 1 month)
    Planeta Rica, Cordoba