ALL ONLINE IT SERVICES
Cyber cafe
Jan 2019 - Current (7 years 10 months)
• Provided comprehensive technical support for diverse online IT services, resolving hardware/software issues and guiding users. • Deliver exceptional customer service, troubleshooting problems and assisting with online tasks (forms, printing). • Maintaining network stability (Wi-Fi), ensured system security, and updated software, while educating users. • Performed routine system maintenance, virus removal, and provided training on computer/internet usage. • Facilitated online services (job apps, banking), solving technical issues and ensuring seamless user experience. • Assisted with online communication, digital content, and advanced services (VOIP, gaming). • Managed customer accounts, handled payments, and optimized workspace for