VICE PRESIDENT GLOBAL PROFESSIONAL SERVICES An accomplished Customer-focused and motivational Professional Services and Customer Success Leader committed to optimizing resources, consistently exceeding performance metrics, increasing ARR, and transforming operations to impact bottom-line performance and drive large-scale organizational and multi million-dollar revenue growth with high-impact margin elevation. Possess direct expertise and success in building, enhancing, leading, scaling, and achieving profitable, growth-oriented, effective Professional Services groups. I maintain a primary focus on the key aspects of the professional services sales cycle and delivery operations by personally engaging in customer relationship building, service quality and delivery methods, upselling, expanding vertical and horizontal markets, and maximizing billable staff utilization. Fluent in English and Spanish. Basic Portuguese proficiency.