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Wilmer Henrique Sanchez Machado

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México, Mexico

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Résumé

Jobs verified_user 0% verified
  • Tcenergy
    IS EUS Coordinator
    Tcenergy
    Jun 2024 - Sep 2025 (1 year 4 months)
    Coordinated first and second-level support teams to enhance operational efficiency. Supervised end-user support, ensuring compliance with response time and service quality benchmarks. Escalated technical issues to specialized teams for faster resolution. Supported software processes and promoted continuous improvement with best practices. Created and maintained technical support and user manuals, facilitating knowledge transfer. Supported the technological infrastructure with remote control tools, software installation, and application configuration.
  • G
    Software Implementation & Technical Support Coordinator
    GRUPO ID SOFT MÉXICO
    Jan 2018 - Jun 2024 (6 years 6 months)
    Coordinated implementation efforts. Provided technical support and training. Led and supported software installation planning of installation processes, configuration, and documentation. Created and updated documentation. Provided technical advice and administration for ERP and assistance systems. Installed and configured IIS and SQL Server, establishing robust and efficient databases. Delivered training and support to end users. Client support for companies such as Inbursa, Steren, Grupo Presidente, Buro de Crédito, and Grupo Continental.
  • D
    IT Systems Analyst
    DYNAMTEK VENEZUELA-MÉXICO
    Oct 2009 - Aug 2017 (7 years 11 months)
    Led implementation of software solutions while providing technical support to users. Implemented SFTP and ensured data traceability through electronic data change management practices. Installed SQL and conducted user training to improve system utilization. Created process diagrams and documented requirements to facilitate clarity and efficiency in operations. Highlighted project: INER (National Institute of Respiratory Diseases, Mexico), showcasing successful project management and execution.
Education verified_user 0% verified
  • Universidad Rafael Belloso Chacín
    Bachelor's Degree in Computer Engineering
    Universidad Rafael Belloso Chacín
    Jan 2007 - Jan 2011 (4 years 1 month)
    Maracaibo, Venezuela