Willian Sanabria
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Bachelor's Degree in Industrial Engineering
Cartago, Cartago Province, Costa Rica
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Résumé
Jobs
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Workflow AnalystAmazonNov 2024 - Current (1 year 6 months)- Develop and oversee capacity plans to ensure timely delivery of projects and meet deadlines effectively. - Collaborate with clients to align on goals, gaining a deep understanding of business needs and priorities. - Design and implement prioritization frameworks to optimize the execution of company objectives and deliverables, ensuring alignment with strategic goals.- Process OwnerAmazonDec 2023 - Nov 2024 (1 year)- Owner of several processes and tool improvement initiatives. - Continuous improvement projects on the process to enhance handle times, eliminate unnecessary tasks, and improve quality. - Creation of trackers, dashboards, and documentation for proper analysis and process improvement.
- Process ExpertAmazonJan 2021 - Jan 2023 (2 years 1 month)- Establishment of KPIs based on the latest data to improve team efficiency. - Senior member of the team, provided process support to a number of over 50 Amazon team members, by assigning tasks and making sure deadlines are met. - Successfully onboarded and integrated new members of the team. - Supervised key points in the process and was responsible for quality reporting, based on approved KPIs.
- Data AnalystBMA Group GlobalOct 2020 - Apr 2021 (7 months)Data entry, using a range of interfaces to update Amazon Prime Air systems with new information.
Education
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- Professional Program in Business AnalyticsUniversidad CenfotecJan 2024 - Current (2 years 4 months)
- Bachelor's degree, Industrial EngineeringUniversidad FidélitasJan 2016 - Jan 2020 (4 years 1 month)