William Blaker

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Manager, Corporate Systems

ACS Technologies (ACST)

Aug 2025 - Mar 2026 (8 months)

• Owned corporate systems for a SaaS software company serving thousands of faith-based organizations, including Microsoft 365, Entra ID, Purview, and Microsoft Copilot administration across a distributed workforce. • Led a team of .net developers responsible for internal and customer-facing applications • Tightened identity hygiene through Entra ID conditional access, lifecycle automation, and Purview-based data classification, reducing audit exceptions. • Partnered with security and compliance on SOC-aligned controls, evidence collection, and access reviews. • Designed and ran n8n workflows to orchestrate IT operations across SaaS platforms, including alert routing, ticket enrichment, and identity event handling. Replaced brittle Zapier fl

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Sr. Manager, Corporate IT

PlanetDDS

Nov 2023 - Aug 2025 (1 year 10 months)

• Owned corporate IT for a remote-first SaaS company serving 13,000+ dental practices nationally. Reported into CIO and ran IT as a measured cost center tied to ROI. • Rebuilt the helpdesk into a hybrid model combining a small internal team with an external MSP partner, with documented SLAs, escalation paths, and cross-training. Eliminated single points of failure. • Managed core SaaS vendor relationships and renegotiated several contracts at renewal, returning measurable savings to the IT budget. • Partnered with Security on SOC 2 audit readiness, owning the IT control set and evidence. • Rolled out Microsoft Copilot across the company with governance, training, and prompt patterns that drove real adoption rather than shelfware.

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Fractional IT Manager

LimLiving

Aug 2022 - Oct 2024 (2 years 3 months)

• Advised startup on all technology and infrastructure design and purchases • Administered Google Workspace, Meraki networks, DNS, and WordPress • Managed user identity lifecycle and hardware lifecycle

C

Director of Automation and Technology Services

Coterie Insurance

Jan 2021 - Aug 2023 (2 years 8 months)

• First IT hire at a growth-stage commercial insurance startup. Built the entire IT function from scratch, including helpdesk, identity, MDM, SaaS administration, and security tooling, scaling alongside the company from a small office to several hundred distributed employees. • Led a team of systems administrators, Okta engineers, and security engineers across multiple time zones. Hired, coached, and structured roles as the company grew. • Owned the Kandji (Iru) deployment from zero. Built the zero-touch onboarding pattern, blueprint structure, and patching cadence. New hires unboxed their Mac and were productive in under an hour, anywhere in the country. • Owned Okta and Okta Workflows end to end. Wrote and maintained dozens of workflows c

IT Helpdesk Manager

iHerb

Jan 2014 - Jan 2021 (7 years 1 month)

• Ran the corporate IT helpdesk for a global e-commerce company. Managed technicians supporting offices across multiple regions and time zones. • Built ticket triage standards, ITIL-aligned workflows, knowledge base content, and on-call rotations that scaled with hiring. • Led several large rollouts including endpoint refresh cycles, MDM deployment, and conferencing standardization.

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IT Manager

Castellini Company

May 2005 - Oct 2013 (8 years 6 months)

• Built network, wireless, and server infrastructure for a multi-division, regional fresh produce and 3PL logistics company. • Modernized infrastructure from As400 green screen terminals to PCs, Windows Servers, MS Exchange and VMware virtualization. • Migrated Exchange to Cloud SaaS • Moved As400/iSeries systems from in-office to CyrusOne datacenter in Cincinnati, OH • Managed user identity lifecycle, hardware lifecycle, software licensing, and helpdesk for 1,500 employees.

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