William Armando Izquierdo Perez
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William Armando Izquierdo Perez

William Armando Izquierdo Perez

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Bilingual agent
Bogota D.C., Colombia
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  • F
    Customer Care Representative
    Full potential solutions
    Oct 2022 - Jan 2023 (4 months)
    - Customer Care Representative In charge of providing professional customer service for a known internet company located in the States, taking care of requests of billing, tech support, and service in general, inbound and outbound phone calls.
  • Nub 7/8
    Lifecycle program manager
    Nub 7/8
    Mar 2022 - May 2022 (3 months)
    In charge of accounts portfolio (customers) and services of recognized telecommunications company on the USA, in order to provide lifecycle care through the whole process with the company, taking care about tech support, sales or improvement on their services according their needs.
  • Verizon Media
    tech support and sales representative public Remote experience
    Verizon Media
    Aug 2021 - Mar 2022 (8 months)
    In charge of provide tech support for mobile and home devices to customers located on the states, identfying customer's needs in order to offer a product or insurance to protect their devices. B2B sales
  • Medtronic
    Back-office agent public Remote experience
    Medtronic
    Dec 2020 - Jun 2021 (7 months)
    Back-office agent Agent in back office for an American medical innovation company, in charge of receiving orders from clinics and hospitals for medical supplies, for their review and correct processing. Being attentive to delivery dates, quantities, customer information, items and their correct shipping, always taking into account the most optimal and convenient route for the customer.
  • Scotibank
    Customer Care Advisor
    Scotibank
    May 2018 - Nov 2020 (2 years 7 months)
    - service plus program Customer Care Advisor Financial Advisor for customer service in Canada. Responsible of providing support in various departments of the bank in charge of different sorts of customers and services such as Day-to-Day accounts, revolving, branch support, mortgages, and vehicle loans, as well as general inquiries about the bank. The main task consisted of both providing the proper solution for customers and guiding them through the right process in order to get the best assistance.