Wilkens Brisenold

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NetOps Specialist Mid

Prime Technical Services Inc.

May 2025 - Current (1 year 6 months)

• Oversaw day-to-day operations of Network Operations on the MCEN (Marine Corps Enterprise Network), ensuring stability and performance across enterprise-wide systems, including TACLANE encryptors and classified communications infrastructure. Monitored network health, coordinated with cross-functional teams to resolve incidents, and upheld compliance with DoD and security policies. • Collaborated with cybersecurity analysts to maintain secure information flow across MCEN and associated systems. • Managed Cisco-based network infrastructure within the MCEN environment, including configuration, maintenance, and troubleshooting of routers, switches, TACLANE devices, and firewalls. Ensured secure, efficient data transmission aligned with miss

Network Operations Analyst (Contractor)

QinetiQ

Mar 2024 - Apr 2025 (1 year 2 months)

• Delivered 24/7 technical support across multiple TARS sites, ensuring uninterrupted radar surveillance, secure communications, and data integrity for Air and Marine Operations. • Used SolarWinds to monitor network health and generate hourly reports for the NOC, enabling real time visibility and proactive issue response. • Led incident response efforts for radar and communication outages, using remote diagnostics and escalation protocols to minimize downtime and maintain operational continuity.

Desktop Support Technician Tier III

Humana

Mar 2022 - Mar 2024 (2 years 1 month)

• Delivered Tier 2/3 support for hardware and software issues across Windows and macOS environments, ensuring minimal downtime for end users. • Administered core SaaS platforms such as Microsoft 365, and Zoom, including user provisioning, license management, and role-based access controls. • Provided technical support and troubleshooting for the eClinicalWorks electronic medical records (EMR) platform, resolving user access, performance, and integration issues to maintain continuity of care. • Supported identity governance through Microsoft Entra ID by maintaining secure authentication flows, managing conditional access and MFA, and troubleshooting complex access issues that affected cloud applications. • Collaborated with team members

SecureNet Technician

Acara Solutions

Apr 2021 - Mar 2022 (1 year)

• Secured all IT assets in accordance with Lockheed Martin's internal policies and DFARS (Defense Federal Acquisition Regulation Supplement) cybersecurity requirements. • Enforced strict security protocols for end-user devices, managing and tracking the inventory of non core IT assets, including those operating on isolated networks. • Supported routine audits and internal reviews by maintaining accurate documentation and asset control logs.

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Desktop Support Technician Tier II

A3 IT Solutions

Jul 2020 - Apr 2021 (10 months)

• Diagnosed and repaired hardware, software, and network issues across PCs, printers, and peripherals, maintaining optimal system uptime and functionality. • Enforced security policies and managed inventory of non-core IT devices on secure and isolated networks, ensuring compliance and safeguarding network integrity. • Delivered personalized concierge-level desktop support, consistently exceeding client expectations and enhancing overall customer satisfaction.

Desktop Technician Tier II

Kavaliro

Jul 2018 - Jul 2020 (2 years 1 month)

• Installed and maintained end-user workstations, ensuring consistent hardware and software performance that minimized downtime and supported seamless daily operations. • Managed hardware inventory lifecycle, including disposal and parts distribution, optimizing resource allocation and reducing operational inefficiencies. • Administered user accounts and access permissions in Active Directory, enforcing security protocols and maintaining compliance across the organization.

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Information Technology Help Desk Analyst

System Integration Inc.

Sep 2017 - Jul 2018 (11 months)

• Provided Tier 1 technical support for remote users, efficiently resolving password, hardware, and software issues to ensure minimal downtime and enhance user satisfaction. • Utilized the Remedy Service Management Tool to accurately document and update service requests, improving issue tracking, response times, and resolution consistency. • Escalated complex technical problems to Tier 2 support teams with detailed documentation, accelerating resolution time and maintaining high customer satisfaction levels.

Wilkens Brisenold

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Wilkens Brisenold

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