Wilfredo Chica

F

Sr. Sales Manager

FILINVEST LAND INC.

Nov 2024 - Current (1 year 7 months)

• Responsible for real estate property sales, online boosting and sales booth manning to boost monthly sales and sales team management. Collating weekly metrics tracking and monthly sales report of the team. Was able to sell high-end condominium unit and prime residential lots.

A

Assistant Team Manager

Alveo Properties Inc.

Mar 2024 - Nov 2024 (9 months)

• Responsible for real estate property sales, online boosting and sales booth manning to boost monthly sales and sales team management. Collating weekly metrics tracking and monthly sales report of the team. Was able to sell high-end condominium unit and prime residential lots.

B

IT Support L2

Batch Service Inc.

Oct 2021 - Jul 2023 (1 year 10 months)

• Responsible for troubleshooting advanced web dialer application functionalities and handling escalations from Level 1 chat support representatives.

A

IT Service Desk L2

Atos Information Technology Inc.

Mar 2010 - Feb 2020 (10 years)

• Responsible for troubleshooting network issues/ VPN connections/ account activation/ hardware & software troubleshooting/ Printers & peripherals troubleshooting/network set up of entire company & employees /MS Office applications troubleshooting. • Active directory account modifications, Blackberry server account modifications, PDA synch to servers thru Incident tickets raised in ServiceNow.

C

Technical Support Representative

Convergys Philippines Services Inc.

Apr 2009 - Jan 2010 (10 months)

• Responsible for continuously providing high quality software, internet, VOIP, & IPTV technical support service to achieve maximum customer satisfaction.

Technical Support Representative / Technical and Communication Trainer

eTelecare Global Solutions

Dec 2005 - Mar 2009 (3 years 4 months)

• Responsible for continuously providing high quality software & hardware technical support service to achieve maximum customer satisfaction within a specified business unit. • Train newly hired agents in basic call handling. • Train newly hired agents in basic & advanced software troubleshooting.

A

Special Project Sales Supervisor

Accelerated Distribution Incorporated

May 2003 - Nov 2005 (2 years 7 months)

(Exclusive distributor of Procter &Gamble products in the entire Bicol region). • Handled & supervised van sales crew in distributing Procter & Gamble products to small side street stores. • Handled & supervised small cooperatives set up by Procter & Gamble to help in in distributing Procter & Gamble Philippines products to small consumers & households all over the region. • Supervised van sales crew in maintaining & reaching monthly sales & reach objectives set up by Procter & Gamble Philippines Inc

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