Wendy Vargas Salas Operations Manager Lead/Account Run Lead Regional Manager

Account LATAM Regional Leader at DXC Technology

Dxctechnology

Mar 2020 - Current (6 years 8 months)

Responsibilities -Operations Manager Lead
• Leading a multicultural team. Supervising 4 Account Regional Leads and helping them lead 40
resources across the region.
• Create and/or improve operations for technicians.
• Constantly detecting improvements areas to help technicians on their daily job.
Impact:
• Propose, decide, develop the Global processes for the operation (technical support procedures for the
end-user and audio-visual conference rooms)
• Monitor operations and measure customer satisfaction.
• Managing reporting to operations for IT managers for the client
Awards:
• Promote resources innovation, logical and critical thinking as part of the professional growing.
• Audi

Operations Manager Lead/Account Run Lead Regional Manager

DXC Technology

Mar 2020 - Current (6 years 8 months)

Responsibilities -Operations Manager Lead • Leading a multicultural team. Supervising 4 Account Regional Leads and helping them lead 40 resources across the region. • Create and/or improve operations for technicians. • Constantly detecting improvements areas to help technicians on their daily job. Impact: • Propose, decide, develop the Global processes for the operation (technical support procedures for the end-user and audio-visual conference rooms) • Monitor operations and measure customer satisfaction. • Managing reporting to operations for IT managers for the client Awards: • Promote resources innovation, logical and critical thinking as part of the professional growing. • Audit, monitor, and governance the processes, performanc

HPE– Program Coordinator & Project Manager-Clouding

Hpe

May 2015 - Mar 2024 (8 years 11 months)

HPE– Program Coordinator & Project Manager-Clouding

Hpe

May 2015 - Mar 2020 (4 years 11 months)

Responsibilities
• Working with the technical Engineering lead and his team to meet the business requirements.
• Verifying the feasibility, scope, and constraints of the project and preparing a plan to minimize the identified risks.
• Using Agile methodology to achieve quality handover within time and cost constraints
Impact:

• Developing positive relationships across the business and collaborating with stakeholders to win buy-
in to change.

Wendy Vargas Salas - page 2

• Gathering requirements, compiling project documentation, facilitating workshops to agree on scope
and schedules, and developing project plans.
• Identify the team members and assign suitable roles to them a

Technical Support Engineer

HP

Jan 2011 - Apr 2015 (4 years 4 months)

• Provided a permanent streaming solution to the client and account for the tool processes. • Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification system. • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
Validate new app’s development for the customer

Technical Support Engineer

HP

Jan 2011 - Current (15 years 10 months)

Responsibilities
• Provided a permanent streaming solution to the client and account for the tool processes.
• Successfully resolve technical issues related to hardware and software from incoming customer
contacts and proactive notification system.
• Respond to service, product, technical, and customer relations questions on subjects such as
features, specifications, and repairs on current and discontinued products, parts, and options, based on
customer entitlement.

Impact:
• Handling of top customers with the product
• Implement a standard protocol, utilizing a documented process to respond to customer issues.
Awards
• Collaborate across teams to resolve issues and help reproduce

Wendy Vargas Salas

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Wendy Vargas Salas

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