Wendy Maphalala Customer service representative

Legal assistant and interpreter

Seesaw

May 2017 - Oct 2018 (1 year 6 months)

• Interpreted and relayed legal information in a clear format for clients.
• Interviewed clients to obtain vital case information to support associates.
• Collected data to prepare and draft settlement packages for clients.
• Communicated sensitive issues with care and professionalism.
• Adapted dialect in verbal translations for clear client understanding.
• Offered face-to-face interpreting services for clients with limited English abilities.
• Remained knowledgeable in cultural nuances to interpret accordingly.
• Facilitated clear, accurate conversations between individuals speaking different languages.
• Maintained client impartiality and confidentiality throughout interpreting representat

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Credit Administrator

MaxLaw Credit Legal WC Bellville

Sep 2016 - Mar 2017 (7 months)

• Supported customers receiving final demands, arranging suitable steps with credit teams to enable repayment.
• Worked with tireless drive and determination to consistently hit department targets, improving company credit control.
• Handled telephone credit collections promptly and professionally, quickly resolving account issues.
• Evaluated credit worthiness and current situation of each customer.
• Updated customer accounts and processed payments.
• Checked on payments and conveyed options by reaching out to customers using various means.
• Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
• Contacted financial and credi

Retail Sales Associate

Edcon Ltd

May 2013 - Jul 2014 (1 year 3 months)

• Resolved customer queries using active listening and problem-solving skills.
• Displayed outstanding personal presentation and customer service in customer-facing role.
• Escalated technical or complex queries appropriately.
• Resolved enquiries within target timeframes.
• Advised customers on current company products and services available, tailoring advice to suit customers' needs.
• Completed administrative functions related to customer service to agreed standards.
• Recorded, input and updated customer data on computer system.

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Call Centre Operator

AFFINITY MOBILE CENTER

Jan 2013 - Apr 2013 (4 months)

• Recorded details from customer communications on CRM.
• Attended regular training to keep up to date on product changes, promotions and best-selling items.
• Conducted in-depth client consultations to identify needs and recommend appropriate products,

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Sales Advisor

VERIMARK South Africa

Nov 2012 - Dec 2012 (2 months)

• Clearly explained products' benefits and value to drive sales.
• Gave excellent advice to maintain consistently high sales.
• Attended training on new product launches and seasonal offers.
• Aligned selling technique with internal sales process.

Midrand, Student Assistant

Midrand Graduate Institute

Feb 2011 - Nov 2011 (10 months)

• Handled photocopying documents, updating files and faxing communications for staff.
• Supported office operations by taking on ad-hoc clerical duties.
• Responded to incoming requests for information or forwarded to appropriate individual.
• Communicated ideas clearly across multiple channels to assist staff.

Wendy Maphalala

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Wendy Maphalala

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Behavioral traits