Wendy Maphalala Customer service representative

Legal assistant and interpreter

Seesaw

May 2017 - Oct 2018 (1 year 6 months)

• Interpreted and relayed legal information in a clear format for clients. • Interviewed clients to obtain vital case information to support associates. • Collected data to prepare and draft settlement packages for clients. • Communicated sensitive issues with care and professionalism. • Adapted dialect in verbal translations for clear client understanding. • Offered face-to-face interpreting services for clients with limited English abilities. • Remained knowledgeable in cultural nuances to interpret accordingly. • Facilitated clear, accurate conversations between individuals speaking different languages. • Maintained client impartiality and confidentiality throughout interpreting representation. • Built quick rapport with clients

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Credit Administrator

MaxLaw Credit Legal WC Bellville

Sep 2016 - Mar 2017 (7 months)

• Supported customers receiving final demands, arranging suitable steps with credit teams to enable repayment. • Worked with tireless drive and determination to consistently hit department targets, improving company credit control. • Handled telephone credit collections promptly and professionally, quickly resolving account issues. • Evaluated credit worthiness and current situation of each customer. • Updated customer accounts and processed payments. • Checked on payments and conveyed options by reaching out to customers using various means. • Used exceptional communication skills to build strong customer relations, enabling positive, professional account management. • Contacted financial and credit institutions to obtain and valida

Retail Sales Associate

Edcon Ltd

May 2013 - Jul 2014 (1 year 3 months)

• Resolved customer queries using active listening and problem-solving skills. • Displayed outstanding personal presentation and customer service in customer-facing role. • Escalated technical or complex queries appropriately. • Resolved enquiries within target timeframes. • Advised customers on current company products and services available, tailoring advice to suit customers' needs. • Completed administrative functions related to customer service to agreed standards. • Recorded, input and updated customer data on computer system.

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Call Centre Operator

AFFINITY MOBILE CENTER

Jan 2013 - Apr 2013 (4 months)

• Recorded details from customer communications on CRM. • Attended regular training to keep up to date on product changes, promotions and best-selling items. • Conducted in-depth client consultations to identify needs and recommend appropriate products,

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Sales Advisor

VERIMARK South Africa

Nov 2012 - Dec 2012 (2 months)

• Clearly explained products' benefits and value to drive sales. • Gave excellent advice to maintain consistently high sales. • Attended training on new product launches and seasonal offers. • Aligned selling technique with internal sales process.

Midrand, Student Assistant

Midrand Graduate Institute

Feb 2011 - Nov 2011 (10 months)

• Handled photocopying documents, updating files and faxing communications for staff. • Supported office operations by taking on ad-hoc clerical duties. • Responded to incoming requests for information or forwarded to appropriate individual. • Communicated ideas clearly across multiple channels to assist staff.

Wendy Maphalala

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