Wendy Ama Darko

B

CASHIER SUPERVISOR

BIG LEAGUES SPORTS BAR AND LOUNGE

Jan 2023 - Jan 2024 (1 year 1 month)

• Scan foods to ensure pricing is accurate • Handling Payments such as cash, credit/debit cards and other payment methods, and giving correct change when needed. • Providing customers with receipts for their purchases. • Assisting customers with questions, locating items, or addressing any issues during the checkout process. • Keeping the checkout area clean and organised, including sanitising equipment. • Resolve customer complaints, guide them and provide relevant information • Counting and balancing the cash register at the beginning and end of shifts, reporting any discrepancies. • Preventing fraud and theft by adhering to security and loss prevention procedures. • Following store policies and procedures to provide consistent s

RESTAURANT

Osu

Jan 2020 - Jan 2022 (2 years 1 month)

• Greet customers who enter the restaurant while ensuring that they are being looked after by waiters. • Operate cash machines and POS to calculate guest bills. • Check bills to see if the correct amount has been displayed and print out. • Place printed bills in folders to be presented to the guests. • Answer guest questions regarding billed items. • Process credit and debit card payments and ensure that customers sign receipts.

W

FRONT DESK AGENT

WYNDHAM GARDEN HOTEL

Jan 2019 - Jan 2020 (1 year 1 month)

• Collaborated with colleagues to ensure smooth operations of front desk area. • Verified guests credit to establish payment method for accommodations. • Answered phones, responded to inquiries, and took messages. • Resolved guest complaints promptly and courteously. • Provided excellent customer service while upholding company policies. • Verified accuracy of room rates and other charges during check-in process. • Issued room keys and escort instructions to bellhops • Answered guest inquiries, recommending shopping, dining or entertainment. • Advised housekeeping staff of rooms vacated and ready for cleaning. • Processed payments accurately and efficiently. • Ensured that all safety regulations were followed according to company

A

GUESTS RELATIONS AGENT

Accra Marriott Hotel

Jan 2018 - Jan 2019 (1 year 1 month)

• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums. • Spoke with guests to make conversation, answer questions or to respond to complaints. • Responded to emails from guests in a timely fashion. • Collected feedback from guests on their stay experience. • Delivered exceptional service to every guests through active engagement, effective listening and well-developed interpersonal skills. • Explained how the TV remote, heating/cooling, WiFi access and locks worked to hotel guests. • Greeted guest and provided personalized support to meet unique needs and promote brand loyalty.

K

RESTAURANT WAITRESS

KEMPINSKI HOTEL GOLD COAST CITY

Jan 2015 - Jan 2018 (3 years 1 month)

• Handled food safely and kept spaces clean to protect guests from foodborne illness and maintain proper sanitation. • Presented food and beverages to guests at tables. • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. • Prepared checks accurately and processed payments promptly. • Communicated with kitchen staff to stay updated on item availability • Checked back with guests throughout meal service to ensure satisfaction. • Communicated daily specials to guests. • Addressed concerns quickly to improve guest experience and escalated issues to management for resolution when necessary.

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Wendy Ama Darko

About

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Behavioral traits