Warren Manzueta

Mod Contractor International Remote

VSCO

Jun 2023 - Current (3 years 5 months)

• Moderation of profiles, images, videos, usernames, DMs, working from a prioritized ticket queue and maintaining strong productivity and quality scores.
• Perform proactive moderation by actively searching the platform to identify scammers, hateful content and nudity that have not yet been reported.
• Enforce clear but flexible community guidelines for adolescent and adult users.
• Apply account actions including suspensions and permanent bans.

M

Mod Contractor International Remote

Modsquad. Inc

Dec 2021 - Dec 2025 (4 years 1 month)

Spotify:
• Provide ticket-based and chat support for global users, resolving billing, subscription, and account-related issues.
• Conduct research to identify root causes of technical or eligibility issues before responding to users.
• Document cases thoroughly to ensure smooth escalations when needed.
• Maintain high quality scores and consistent productivity in a remote environment.

Roblox Moderator

Acquire BPO

Feb 2020 - Nov 2021 (1 year 10 months)

• Processed a high volume environment, moderating chats, usernames, images, audio, videos and 3D renders aimed primarily at children and teens.
• Applied company escalation policies and account actions including suspensions and permanent bans.
• Demonstrated strong attention to detail and ability to identify hidden violations not visible at first glance.
• Worked fully remote in a metrics-driven environment.

Customer Service Agent

Acquire BPO

Oct 2019 - Feb 2020 (5 months)

• Handled high-volume inbound calls and tickets, resolving account structure and compensation-related inquiries.
• Resolved 90% of cases without escalation while maintaining low AHT and high CSAT.
• Used CRM systems and followed escalation guidelines when necessary.

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Warren Manzueta

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Behavioral traits