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Wangmayum Hanif

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Maharashtra, India
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Résumé

Jobs verified_user 0% verified
  • MPHASIS LIMITED
    Technical Support Engineer – Service Desk
    MPHASIS LIMITED
    Jun 2024 - Current (2 years 4 months)
    • Delivered high-quality IT support and technical troubleshooting for cloud platforms, enterprise tools, and user systems. • Managed and resolved service tickets using tools like ServiceNow, maintaining SLA compliance and achieving exceptional resolution rates. • Provided advanced support for Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), assisting users with complex configurations, data management, and troubleshooting. • Utilized remote assistance tools to diagnose and resolve software and hardware issues efficiently. • Maintained detailed technical documentation and contributed to the creation of a knowledge base for common issues. • Coordinated with internal teams to optimize processes for system upgrades, configura
  • Ienergizer
    Assistant Executive Customer Experience
    Ienergizer
    Aug 2021 - May 2024 (2 years 10 months)
    • Resolved customer account and billing issues efficiently, ensuring compliance with company policies and a 98% satisfaction rate. • Provided expert-level support for Office Suite tools, guiding customers on formatting, data analysis, and error resolution. • Interpreted terms of service clearly, ensuring customers understood policy nuances and avoided compliance risks. • Used advanced reporting tools to analyze customer interaction data, contributing insights for service improvement. • Balanced multiple customer inquiries across email, chat, and phone channels, demonstrating excellent multitasking skills. • Trained in updated software systems and tools to align with the evolving technical support landscape.
Education verified_user 0% verified
  • Manipur university
    Bachelor's Degree
    Manipur university
    Jun 2018 - Jul 2021 (3 years 2 months)
  • C
    Higher Secondary
    Council of Higher Secondary Manipur
    Jun 2015 - Apr 2017 (1 year 11 months)
  • B
    High School
    Board of Secondary Education Manipur
    Jan 2003 - Apr 2015 (12 years 4 months)