Walter Ramirez

Walter Ramirez

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Detail

Master Data Specialist | SAP Data Entry (MM, CM, VM) | Business Data Management | ESP/ENG
Bogota D.C., Colombia
Contact Walter regarding: 
Flexible work
Starting at USD13/hour

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Résumé

Jobs verified_user 0% verified
  • Novonesis
    Master Data Specialist
    Novonesis
    Mar 2022 - Nov 2025 (3 years 9 months)
  • Chr Hansen Holding AS
    Master Data Specialist
    Chr Hansen Holding AS
    Jul 2017 - Oct 2021 (4 years 4 months)
    Acted as global process centralization POC and SME; created SAP management documentation for material, customer, vendor process flows; collaborated refining existing data matrix per process flow or creating it where missing, standardizing the process flow. Collaborated refining data life cycle process and documentation (create, extend, inactivate, delete) to meet quality and organizational requirements for business notice, approval and data security. Executed daily SAP operations and filtered/relocated out of scope services. Lead process optimization with sales, global logistics, IC pricing, product development, among other business units to comprehend business needs, master data reach/scope and bring to the table the relevant stake holders
  • Teleperformance Colombia
    Service Delivery Manager
    Teleperformance Colombia
    Dec 2013 - Nov 2016 (3 years)
    Manager to three lines of business based in Brazil and Colombia oriented to learning, development and licensing market segments across LATAM region and focused on technical and commercial support through chat, IVR, email and forums while acting as direct manager for the team leaders based in both countries driving regional alignment on processes and quality standards. Functions as point of contact for both the internal client and other BPO companies for business intelligence conversations, marketing strategies, tool development/deployment, forecast/volume analysis and KPI delivery. Lead 2 successful efficiency projects driving higher customer satisfaction and cost savings through process simplification and regional alignment which were late
  • Sitel
    Team Supervisor
    Sitel
    Jan 2013 - Dec 2013 (1 year)
    Supervisor to one line of business based in Brazil and Colombia oriented to software learning and development segments across LATAM region and focused on technical and commercial support through chat, IVR, email and forums while acting as team leader and owner of the representative’s development. Functions as point of contact for both the internal client and other BPO Companies for high impacting cases, ongoing projects follow-up and KPI delivery. Supported and drove regional alignment with Brazil based operations through strengthen communication and team work with the Brazilian team Exceeded revenue targets through outbound campaigns influencing product consumption and brand positioning Ensured green score card on client agreed KPIs during
  • Teleperformance Colombia
    Team Supervisor
    Teleperformance Colombia
    Jul 2010 - Jul 2012 (2 years 1 month)
    Achievements and functions: Supervisor for one line of business oriented to communications solutions market segments across North America region and focused on commercial support through IVR. Functions as point of contact for both the internal client and the BPO Company for high impacting cases, ongoing projects follow-up and owner of the agent´s skill development process.
Education verified_user 0% verified
  • Universidad EAN
    GESTIÓN DE OPERACIONES Y DE PROCESOS BPO
    Universidad EAN
    Jan 2016 - Current (10 years 10 months)
Awards verified_user 0% verified
  • E
    Best Team Leader
    Emmanuel Mambretti Raquel de Campos
    Dec 2014
    Reconocimiento al mejor líder de equipos del año 2014