Wallace Fernandes de souza Customer Service

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Guest ServiceAgent

MSC Cruises

Oct 2020 - Oct 2023 (3 years 1 month)

Greeted guests with a friendly and welcoming attitude. Answered inquiries about hotel services, facilities and local attractions. Registered guests into the computer system accurately and eficiently. Problem-solving with final statements, accounting and mostly providing guest's satisfaction in all senses. Managed guest check-in and check-out procedures, reservations and payments. Directed front desk operations with focus on hotel reputation, staf productivity and operational eficiency.
A

Advisor

AppleCare

Jul 2016 - Oct 2018 (2 years 4 months)

Provided technical assistance to customers over the phone and through email regarding Apple products. Assisted customers with troubleshooting, diagnosing and resolving issues related to their Apple devices. Answered customer questions about product features, setup, installation and usage. Demonstrated strong problem-solving skills when dealing with dificult customer situations. Advised customers on best practices for using their Apple products safely and securely. Updated customers on status of repairs while they were being completed. Suggested additional services or upgrades that could improve the performance of their device..
English Teacher

Wizard

May 2009 - Oct 2016 (7 years 6 months)

Provided feedback on written assignments submitted by students. Encouraged self-expression among learners through oral presentations or role plays. Instructed advanced level courses on their best performance of the language Conducted classroom activities to encourage student engagement in language learning. Provided individualized instruction for struggling students.

Wallace Fernandes de souza

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