Walafy Matos Guerra da Silva

Account Manager

Confidential

Jul 2023 - Current (3 years 3 months)

1. Make outbound calls to the customers to present the available offers

2. Resolve the issues of the customers via email and SMS

3. Improve the experience of the customers by resolving their issues quickly, giving tips to a better usage of our services and talk to them in a friendly way

Call Center Manager

Confidential

Aug 2022 - Jul 2023 (1 year)

1. Make outbound calls to the customers to present the available offers

S

Embaixador Regional do Norte

Students For Liberty Brasil

Sep 2021 - Apr 2023 (1 year 8 months)

1. Lead a team of state ambassadors, set a strategic plan and follow up the KPIs

2. Plan and organize in-person trainings

Customer Service Assistant

Asia Innovations Group 亚洲创新集团

Apr 2021 - Oct 2021 (7 months)

1. Resolve the customer issues via chat and email

2. Reply to feedback of the customers

S

Vice-Coordenador Regional

Students For Liberty Brasil

Jan 2021 - Sep 2021 (9 months)

1. Working with the regional coordinator in managing a team of state coordinators and set a strategic plan

2. Replace the regional coordinators when it is necessary

C

Vendedor

Consult Saúde Ltda

Mar 2019 - Nov 2019 (9 months)

1. Sell dental plan in social media

S

Coordenador estadual

Students For Liberty Brasil

Jan 2019 - Dec 2020 (2 years)

1. Recruit and select new volunteers

2. Lead the volunteers and give constant feedback to their performance

3. Plan and organize events

Estagiário

FUNASA Fundação Nacional de Saúde

May 2017 - Aug 2018 (1 year 4 months)

1. Receive, send, file, protocol and scan documents

Estagiário

Infraero Brasil

Jan 2016 - Dec 2016 (1 year)

Internship in customer service

Walafy Matos Guerra da Silva

About

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Résumé

Walafy Matos Guerra da Silva

About

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Behavioral traits