Wajeeha Hassan

ServiceNow Developer & Administrator

Gdit

Feb 2022 - Current (4 years 9 months)

• Implemented ITAM data normalization and reconciliation processes to ensure clean and consistent asset records.
• Automated ITOM processes to provide real-time visibility into IT infrastructure, enhancing operational stability.
• Used ITOM’s service mapping to visualize dependencies, improving issue diagnosis and response times.
• Designed and implemented robust ServiceNow API architectures to enable secure, scalable, and high-performance integrations with enterprise systems across multiple domains.
• Designed and automated vendor onboarding and risk tiering workflows, including inherent and residual risk assessments.
• Maintained an accurate CMDB, ensuring precise asset tracking and dependency mapping for impact a

C

ServiceNow Developer

CA Tech

Mar 2019 - Jan 2022 (2 years 11 months)

• Configured and customized core ITSM modules including Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, SLA Management, and Service Catalog based on ITIL standards.
• Developed Delivered robust and scalable ServiceNow MID Server solutions, enabling secure integrations, accurate discovery, and efficient automation across enterprise systems.
• Maintained CSDM and CMDB, performed content management, and managed portfolios.
• Worked with IT Operations teams to design and implement custom dashboards and reports to provide real-time visibility into the health of IT assets.
• Improved incident resolution times by integrating the CMDB with incident management processes in Se

ServiceNow Developer

Estée Lauder

Jun 2016 - Feb 2019 (2 years 9 months)

• Developed and customized ServiceNow applications across ITSM, ITOM, CMDB, HRSD, Service Catalog, Knowledge Management, and Service Portal modules to support enterprise IT operations and business processes.
• Designed custom UIs using Angular JS, JavaScript, and HTML. Supported the Implementation of ITSM, CSM, and HRSD projects successfully.
• Worked on Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB, and CMS in ServiceNow existing portfolios.
• Delivered Customer Service Management (CSM) services and solutions. Created order guides and maintained ServiceNow modules.
• Installed, configured, and maintained multiple MID Servers across distributed environm

Java Software Developer

Chase

May 2014 - Jun 2016 (2 years 2 months)

• Design, develop, and maintain high-quality Java applications, ensuring scalability, performance, and security in all delivered solutions.
• Collaborate with cross-functional teams to gather and analyze requirements, delivering custom Java solutions that align with business goals.
• Write clean, efficient, and reusable code following Java best practices, including object-oriented programming principles and design patterns.
• Implement unit tests and integration tests to ensure the quality and reliability of Java applications using tools such as JUnit and TestNG.
• Troubleshoot and debug Java applications, identifying and resolving performance bottlenecks, memory leaks, and other technical issues.
• Develop RESTful

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