Wahaj Afzal Senior Project Manager

Project Manager + Product Owner (Remote)

Creative Chaos

Jan 2022 - May 2023 (1 year 5 months)

Managing distributed teams like Design, Strategy, DevOps, Frontend Dev, Backend Dev and QA in the remote first environment. Gathering and documenting client requirements Acting as internal Product Owner and grooming user stories and product backlog from business perspective before pushing them into technical design pipeline. Conducting scrum ceremonies like sprint planning, daily standup, sprint review and sprint retrospective Prepare and present demos of Sprint deliverables to clients Work closely with stakeholders from project initiation till production rollouts

Client Success Associate

GitStart

Nov 2020 - Dec 2021 (1 year 2 months)

Increased company revenue by 7% through cross-selling and up-selling, increasing key renewals and identifying expansion opportunities. Setup Scrum and Kanban development methodologies for 10+ clients' portfolio. Took part in technical sales and designed & implemented client on-boarding process. Delivered Product Specification documents and worked with Engineering teams to translate them into Technical Specifications and requirements. Performed visual QA. Helping customers to navigate and utilize Gitstart across their engineering teams. Significantly improved NPM score by helping clients in crisis and pre-launch preparations. Ensured alignment of key goals of the clients, ranging from executive sponsors (usually their CEO / CTO) to individua

Technical Project Manager + Technical Account Manager

Afiniti

Nov 2018 - Nov 2020 (2 years 1 month)

Nov 2018 - Nov 2020 Owning end to end Project Life Cycle of Afiniti Solution deployments including Planning, Discovery, Design, Deployment, Testing, UAT and finally production go-live Successfully implemented Scrum and Scrumban methodologies for different projects Leading Data Acquisition and Telephony Environment Scoping Leading distributed teams of Infrastructure, Database, AI, Development, DevOps, Production Support, Data Analytics and Security I also owned one account at a time as a Technical Account Manager to oversee the day to day production Creating SOPs to handle recurring and newly discovered production issues Owning and executing escalation matrix according to the severity of production issues for both internal and client side e

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Junior Project Manager

Apr 2017 - Nov 2018 (1 year 8 months)

Work with Data Teams to understand and normalise customer data. Understanding and learning about contact centre environment and technologies and making sure internal technological planning is aligned with the client's long- term plans. Central contact person between clients, vendors, major stakeholders and scrum master for Afiniti teams (on and off shore) Identify project requirements, scope and objectives, translate business needs into technical specs, ensuring that the clients' needs are met as projects evolve. Ensure resource availability and allocation for the project. Tracking and maintaining project progress via various tools (JIRA, Excel, project plans, etc.). Create and maintain comprehensive project documentation and system informa

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Software Engineer (Production Support Analyst)

Oct 2015 - Apr 2017 (1 year 7 months)

Tier-1 support for Afiniti's clients including fortune 500 companies like Vodafone, T-Mobile, AT&T, Liberty Mutual and American Express Grew as a team lead, shift supervisor and trained 30+ newjoiners. Responsible for investigation, Root-Cause Analysis and recommending preventive measures to technical and business teams for my clients. Log analysis to troubleshoot issues, data extraction, tier-3 escalations. Worked with Project Teams to provide data analysis and visualisations using data extraction and analysis tools including Excel/SQL/MySQL Extensively used and compiled reports on JIRA through the use of Dashboards and JQL. Worked with the ETL team to streamline Afiniti's data pipeline for multiple clients and establish data integrity che

Wahaj Afzal

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