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Wafa Mir
About
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Punjab, Pakistan
Résumé
Jobs
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- EKey Account Manager - Solutions ConsultantEZO.ioJan 2021 - Current (5 years 11 months)• Manage a portfolio of 100+ B2C & B2B accounts across construction, heavy equipment rental, and DME (Durable Medical Equipment) sectors, driving retention, renewals, and revenue growth.
• Lead end-to-end onboarding, implementation, and adoption strategies to accelerate time-to-value and increase platform utilization.
• Execute a Land & Expand strategy, identifying upsell and cross-sell opportunities to grow recurring revenue and expand account value.
• Enable clients to strengthen their digital presence through Rental Store platform management, optimizing product listings, pricing visibility, branding, and online engagement.
• Drive account expansion through stakeholder mapping, usage analytics, QBRs, and strategic grow - YBusiness Development ExecutiveYalla CompareApr 2017 - Aug 2019 (2 years 5 months)• Built and maintained B2B and B2C partnerships with insurance providers, including motor, home, and other insurance products, tailoring solutions to client needs.
• Managed policy renewals, acted as a liaison between insurance companies and customers, and ensured smooth issuance of policies.
• Achieved consistent sales and retention targets through long-term relationship management and proactive account oversight.
• Negotiated and managed contracts, ensuring partner satisfaction and compliance.
• Collaborated with the marketing team to plan and execute promotional campaigns, driving lead generation and brand awareness. - DAirport Services AgentDnata, Emirates GroupDec 2013 - Dec 2016 (3 years 1 month)• Managed passenger processing and immigration clearance, ensuring compliance with UAE entry/exit regulations and efficient, smooth travel.
• Oversaw all passenger services, including check-in, boarding assistance, transit flight coordination, and handling special passenger cases.
• Coordinated boarding and offloading operations, working closely with ground handling teams to maintain on-time departures and arrivals.
• Handled sensitive deportation and documentation processes with strict adherence to regulatory standards.
• Liaised with security, immigration, and baggage teams to streamline airport operations and maintain high service quality.
• Assisted passengers with inquiries, complaints, and special requests, de
Education
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- LProject ManagementLUMS (ILMX)Jan 2025
Product Manager NanodegreeUdacityJan 2024- SAP Customer Engagement & DiscoveryCourseraJan 2023
- Product Ideation, Design & ManagementUniversity of MarylandJan 2023
- SCertified Customer Success Manager (CCSM L1)Success CoachingJan 2023
- UMBA, Business ManagementUniversity of Central Punjab, LahoreJan 2023GPA: 3.46
- FFoundations of Project ManagementJan 2023
- BS (Hons), Mass CommunicationLahore College For Women UniversityJan 2012GPA: 3.21