Store Manager/Area Manager
VODAFONE AUSTRALIA
Dec 2014 - Jul 2018 (3 years 8 months)
Main Responsibilities:
• Responsible for Marketing and Promotional activity.
• Handling Customer Complains and Dealing with TIO (Telephone industry Ombudsman)
Complains.
• Motivating, managing and developing skills in customer services.
• Acquiring and updating knowledge of employers, competitor goods, services and market
conditions.
• Providing Targets to all stores and making sure all stores are up to 100% At end of month.
• Quoting and negotiating prices and terms and completing contracts with Corporate Clients.
• Arranging delivery of goods, installation of equipment and the provision of services.
• Following up with Store Leaders to ensure stores and staff are aware of targets and working
towards achieving them, arranging FT